based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I've owned a number of Giant bikes over the years I've been pleased with them from the first one but I always promote Mole Hill Bikes whenever someone asks where to get a bike or have one serviced because all the staff there are really friendly, helpful and they know Giant bikes their not pushy sales people and they have always taken time to answer any questions I've had, they never seem to be just interested in a sale but to be helpful.
Commitment to customer service—and you treat every bike with care! Also love learning things about bikes when I bring them in.
Great service and advise!
The Mole Hill team listen to your service needs and get to work. Very knowledgable mechanics.
Once again, Jordan came through for us. We have bought two E-Bikes from him so far and we were in need of a new bike rack to handle them both. We went to pick up one model that we had looked at last year but he was able to set up with something newer and improved that had everything we wanted. The assembled the rack while we went and had lunch and when we got back, it was just about set up and ready to go. They answered all our questions and explained how everything worked. Definitely recommend this little shop to anyone with any kind of cycling needs.
I am always happy with your products and your service
The personal touches that they add. Would recommend them to everyone.
Jordon was very informative and friendly
Convenient, local
Patient, knowledgeable and kind.
Jordon i the best salesman! Doesnot pressure, very knowledgeable doesnt make me feel stupid when i ask questions that most people find answers to on line. How to i remove the battery on my 2 year old bike? Etc. The other sales folks are really knowledgeable also. Easy to talk to. The mechanic is also very helpful and makes suggestions
Great knowledgable service. No pressure to purchase. Friendly
Everything y’all very knowledgeable y’all already know me well at least one person does at least so. That’s a good thing. You helped me a lot the only thing I don’t like is I’ll say it charge a five dollar fee for lube. Automatically But then don’t lube ? I’m not sure if there for regular bikes
I don’t want no problems
I’ve had quite a few mishaps with my bike, so I must say, I have always been happy with the repair. The helpful and friendly staff make for a pleasant experience.
COURTEST SDEED AND CONFIRENCE
Great service, knowledgeable and always willing to answer questions.
Great, friendly service and great products :-)
Always helpful and answer my questions. Great service and love our new bikes!
Fast turn-around on bike repairs.
Mole Hill staff focuses on the customer’s concern at hand and does not try to add extra or unnecessary charges or purchases to the bill.
Family-owned, honest business. Shop is clean and well-organized. Staff is friendly & knowledgeable.
None of my friends live close enough to your shop for me to be recommending you.
Excellent customer service. Great selection of bikes, parts and accessories.
Mole hill bikes had my quite Kat bike serviced within a couple of days and ready for my next Ohio hunting trip!
Blackbrothers painting highly recommends Mole hill bikes!!
Friendly and courteous staff. Good skilled service
Jordan went above and beyond when we wanted to order a bike that he doesn't usually carry. He ordered and set it up when it came in. We are always happy with our dealings with Mole Hill.
Friendly, knowledgable staff with excellent products and service
Well first I love my ebike I purchased and as it goes for customer service they're top notch and friendly answer any questions and are just friendly people I enjoyed doing service with.
There a very honest and helpful in all aspects from sales to service.
Prompt, efficient, knowledgeable service.
The team is always happy to help, provide friendly expert service and exude that family atmosphere.
I always trust their expertise.
Good selection of e-bikes with friendly service!