based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Personal assistants
Quality of the products and the services.
Entire staff was very knowledgeable. I was able to test ride several E-Bikes and found the one that best suited me. I was suggested a back seat pad that would allow for passengers, and my daughter absolutely loves riding with me! The whole process was smooth and quick. Thank you to the entire staff!
Thanks for helping with my problem!
It is a family owned business and you feel like family when you are in there. Everyone is very knowledgeable and willing to go out of there way to help you with whatever you need. Service is excellent. They want you to be happy and satisfied when you leave the store. I would not buy a bike anywhere else.
Timely and professional service. Knowledgeable and friendly staff.
The service is incredible and the folks there are extremely kind.
Great friendly service! Fun to shop at your store : )
Personable efficient folks!
Great bike that came with very helpful, realistic, honest advice.
Large selection of bikes and sizes. Friendly local folks that stand behind their products!
Friendly, family run business that has Outstanding customer service! Extremely knowledgeable on all of their products. My wife called and talked to Jordan about what we were interested in and how we planned to use the e-bikes. When we came in they put us on bikes and sent us out for a test drive. We were able to test ride several bikes to see what worked best for us. They were kind enough to pull a bike from their warehouse and open the box so my wife could see the color. Once we decided on the bikes we wanted, Aiden went to work putting together the bike they pulled. We were able to walk out with both bikes. It was one of the best buying experiences we have ever had! Highly recommend!
They have a wide selection of bikes and accessories. Their service is excellent, fast, and courteous.
Great education on E-bikes. Thanks to Aidan.
We liked everything from knowledge of bikes, friendliness, no pressure, bike selection, explaing the good and bad about bikes you are interested in. Would recommend to anyone! Family owned and operated too!
Sales people were friendly and helpful. I can walk out with an assembled product instead of having it delivered and having to assemble it myself.
Mole Hill Bikes has friendly helpful staff that are able and attentive to anyone of any age or athleticism-with their bike needs
I accidentally ordered something online for pickup but I live out state. I called the shop and they switched it to shipping - no sweat! Thanks!
I had a great experience at Mole Hill Bikes. Jordan helped me select the perfect ebike for me and gave me a very nice offer on my trade-in. I will absolutely do business with Mole Hill Bikes in the future and I highly recommend others to do the same.
ebike had a mechanical issue that was covered under warranty. Mole Hill took all the necessary steps to get the parts ordered, installed and back to us in a timely fashion. Communication along the way was great as well.
Very pleased with the service provided. Friendly, knowledgeable help. Have been doing business with them for years.
Helpful with decisions making, easy to try out bikes, and quick setup and service on the add ons.
Friendly, knowledgeable, and effiicient
Quality products. Good service. Friendly staff.
Great New and used inventory on hand… Ability to obtain product quickly… Service is prompt and affordable… Salesman/owner is very professional, very knowledgeable, and totally helpful… Love the floor plan and outdoor product trial option… Alfred does a good job at Service and Jordan is always highly responsive to every need a good one that’s a good one
Efficiency
Hospitality
Knowledge of bikes
Welcoming
Great customer service and expertise
Staff was helpful and knowledgeable. Communication was good as I waited for my order to come in. The store itself is well organized and clean and offers a great selection of bikes and accessories.
Service was done quickly and our questions professionally answered
I recommend Mole Hill bikes to people all the time!