based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The 3 most important determinants of me coming back are quality of the service, prompt service, and the integrity of the business. Good job.
Excellent customer service. Quick to respond.
Just bought a bike over the weekend. Couldn't be happier with the service and attention that we got from the Mole Hill staff.
Good quality bikes and good service.
Very friendly people! Knowledgeable, approachable and competent
Always have my bikes ready and on time
Fast and honest service. What more can you ask for?
You are always friendly and helpful. Prices are good.
Friendly service, knowledgeable staff, only a little upselling 🙂
Everyone was very helpful.
You are easy to communicate with, and you know your products!
I find it is always helpful to know the approximate cost , and how long the repair will take before I leave.
Mole Hill is always professional, friendly, and helpful!
Excellent service and locally owned.
Excellent service.
Nice people that fix my flat tire quickly. Thanks
Local family owned
We’re from Northern Virginia and have been looking for bikes for several months. I was referred to this place by a buddy of mine and I got to say it was such a great experience. The entire staff was kind and friendly. They were able to answer all of our questions. They even made sure everything was secured on my vehicle for a safe ride home. I will for sure be shopping here again, even if it takes me 2 hours to drive there!
Mole Hill Bikes is a wonderful company and we wouldn't go anywhere else for bike repairs!
Convenient location. Excellent hometown staff.
Very well satisfied with both the bike and the service. Jordan know his product very well and was always polite and respectful.
friendly happy employees
Very professional, helpful, friendly. Took the time needed to make sure we had the correct equipment and fit. Did not feel rushed, even though they got busy. Really appreciate the personal attention and great service.
Great to do business with. Made purchase online and drove up to pick up the new bike. Everything was in order and as described. Added accessories to the purchase and headed home a satisfied customer.
Excellent communication and service.
Great service
Over the years, we have purchased at least 6 bikes from Mole Hill. Giant bikes are well made. The service at Mole Hill is exceptional. Even with the recent flood of people riding, the service to repair a shifter cable was reasonably fast. Over the years service has been exceptional and advice has been very useful.
Fantastic customer service! Knowledgeable staff. Quality products.
great friendly staff and very knowledgeable about the products
Knowledgeable, fast, fair
The service group is very friendly! Work done was superb and in a timely manner. I really liked my over all experience with Mole Hill Bikes and highly recommend them to anyone in need of their services!