based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thanks for your easygoing, no-rush customer service. Can’t go wrong with Jackson Skates and a Mole Hill Bikes experience.
Best shop in town! As a female mountain biker I would recommend their staff to help you at all stages in your biking journey. They go above and beyond to help out their customers. Very friendly staff and excellent quality bikes!
Employees are always helpful and pleasant
Online ordering was very good and website well setup.
The staff was very courteous, helpful, and engaging. They were very welcoming and I look forward to bringing my children’s new bikes back for service.
The workers are fantastic. Selection is good. Never feel like I get ripped off. Prices seem fair.
Great customer service!
Good quality products. Excellent advice and service.
What a cool bike shop. I took a two hour drive from Richmond and it was worth it. I really wanted Giant/Liv bikes for my girls and Mole Hill had the largest selection I could find. The ordering process was easy, the bikes were ready fast, and when I got there the staff was super professional and friendly. I'd have no problem taking the 2 hour drive to buy a bike from them again.
Hands down the best customer service of any bike shop visited.
Lies and greed.
Shop recommends upgrades for NEW underperforming bike components, sells and installs upgrades, then denies making recommendation.
Constantly returning to shop for “adjustments” with little positive results. Sometimes picking up bikes to find performance worse than when dropped off.
Not correcting issues completely, having to return for work. (Talon drive train)
Most recent drive train adjustment performed in my presence, owner verified... “not even close”, after 45 min round trip. Have been at this shop since mid 90’s to support local bike shop. 8-10 bikes (between spouse and I), bike rack, pedals, shoes, computers etc.
Was about to bring family member in to purchase mtb. Regret every dime spent there. Happy to share my experiences with others. Happy to go elsewhere.
Very friendly and knowledgeable team . Great bike shop!!
Professional, personal, knowledgeable, most affordable in area, local and family run
Everyone the is pleasant to work with and they keep bike running well.
Jordan was amazingly helpful as I picked up my new bike and took lots of time to teach me about how to care for it! Also all emails were responded to very quickly! Wish this shop was much closer to my home!
you did an awesome job on two old bikes!! Thanks
Extremely responsive and patient advice and service.
Very efficient, friendly, and knowledgeable. Bike warranty for a year for adjustments.
Great experience and very friendly staff! Loved the ease of using the online site to search for bikes, and had a smooth pick up process in the shop. Thank you!
Easy to work with
Very knowledgeable about all the products and will get you exactly what you need to fit your budget and also have quality bike ..
Excellent service. Answered all my questions and provided advice.
Great service and products! Always helpful and friendly! Suter Engineering
Jordan was very helpful and informative when I called. He answered all my questions and is very knowledgeable. Good buying experience.
Great products and individualized attention.
How nice everybody is and keep you up date On things
Quick and efficient experience!
Very friendly and knowledgeable and helpful. Very smooth transaction!
Quality products and friendly, helpful service.
Quality, knowledge, and friendliness of everyone who works there. They are very willing to help with any problem you might have with your equipment.