based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Mole Hill Bikes sell Giant Bikes and Giant products. Giant Bikes have been proven to be some of the best bicycles in the industry! They are used by Professional Cyclists and cycling enthusiast all over the world. I have personally been riding and racing Giant Bicycles since 1987 when I purchased my bike from Mole Hill.
Good products, good service, good people!
Very good service. The web site is easy to navigate and very straight forward. Highly recommended!!
I bought my bike 23 years ago for my 12th birthday. I have had it "tuned up" twice since then. It still works like the day I got it. I am so impressed by the quality and the maintenance is very affordable. I look forward to purchasing bikes for my kids that will last them into adulthood as well. Thanks for the great and timely service!
Excellent service beyond expectation! Shipped my bike to Mole Hill Bikes from halfway across the country. They built it beautifully and it was ready exactly when they said it would be. I will absolutely use Mole Hill Bikes again. The staff is friendly beyond belief; great job! Thank you.
Excellent and prompt customer service via email and delivery.
The salespeople are very friendly and knowledgeable.
The service was excellent and the return time on the repair was quick and the price even lower than the quote. I appreciate that even though I purchased this bike from you 20 years ago you were willing to repair it and treat me as a loyal customer rather than try to sell me a new bike.
Thank you!
Quality products, knowledgeable and helpful staff.
Jordan thanks for working with me to find the best fitting helmet . Everyone there is always knowledgeable about the product and a pleasure to work with.
The service, products and prices are always great. They communicate thoroughly during the repair process and run a wonderful shop.
Spectacular customer service. Very knowledgeable about their products
Everyone was super knowledgeable and answered all my questions honestly and was very helpful!
This was one of the best purchases I ever have made. First, the service was superior. In less than forty-five minutes, I tested three bikes, with a complete explanation of their pros and cons, selected one, had a few adjustments made, paid and was out the door. Everyone was friendly, helpful and knowledgeable and the prices were reasonable.
Best of all is the Giant Escape 3 I purchased. I'm not a bike snob and was looking for something comfortable for trails and the road and it had to look good. This bike was perfect. You will have to try one for yourself to understand how amazing it is. Seriously, go now and test one.
Extremely gracious and helpful in the service provided. It makes the experience pleasant and smooth.
Anthony Sanchez
Excellent service; very reasonable prices and friendly staff
Excellent service.
Super friendly, great inventory, loved the test course!
High quality bikes, tuned and ready to ride, great trade-in program, friendly and knowledgeable service
Personal service and a great selection of bikes! Jordan was great to work with on this transaction.
The whole experience was amazing. I got my first road bike and they walked me through what I need to look into for my first road bike.
Everyone was wonderful. Thank you so much for your help! My wife and I got 2 beautiful bikes.
Exceptional service and welcoming unpretentious staff. Well stocked, knowledgeable, a store worth the drive.
Staff is very helpful. Work was done faster than expected. Estimate was given before work was done.
We are enjoying our E-Bikes very much. They are so easy to use and they have brought back the joy of riding again.
Jordan was a dream! He worked to make sure we had the exact bikes that worked for us at the price we were prepared to pay. Jordan answered all of our questions and provided information we did not know we needed but his instruction, along with the trial rides, were what put us in the purchasing position!
The entire staff at Mole Hill are so very helpful and knowledgeable.
Thank you so much!
Recommend Very Highly!
I had my 20 year old bike serviced with you, and it feels brand new! Thanks for the great service.
The service is excellent, as always!
Very friendly, nice atmosphere.
Oops. I thought I gave you a 10 the highest
Very knowledgeable. Willing to go the extra mile.