based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good quality, good service, personal interaction
Very responsive, easy to work with.
Great staff and services!
Great selection, value and people.
You provide high quality equipment and gear and your service is the best!
Mole Hill Bike is the best!!!!!!!!!
Your products and service are always the best!
This store has excellent customer service!
You have always carried quality equipment and provided first rate parts and service. You are very helpful for folks like me who are just pleasure bikers rather than intense bikers, etc.
Thank you.
fast and friendly service; bike build was ready the next day.
Matt was amazing! He guided us into purchasing a second bike from them that is ideal for our needs. Mole Hill’s products and service is the best in the valley!! I only recommend them to family and friends!
I was looking for a bike during the pandemic - what a challenge! The people at MoleHill Bikes were extremely knowledgeable and attentive, both on the phone and in person. Thanks!
Great service, great product and always enjoy seeing the Knicely family. Love my Liv bikes.
Great customer service, and we trust that if you all carry a bike it means it is of good quality.
H Harris
Mole hill bikes was fantastic! They will get all of my future biking business! Helpful, friendly staff. After asking if one of the gentlemen could help hold my back minivan door open while I loaded the bike as my lift gate supports just completely stared failing, they said absolutely and also told me I could just order those lift gate supports online and replace them myself cheap. I did 😁 so my car is fixed too!
As always the staff at Mole Hill Bikes really take the time to hear your concerns. They quickly either make a diagnosis on the spot or find you a convenient appointment. I have always found the job done to very high specifications. And they stand by their products and work 100%. I will continue to recommend this bike shop to others. Mole Hill Bikes has been keeping me rolling since my first Giant Iguana purchase in 1990...over 30 years ago! Thanks!
I love the fact that I can trust you guys to properly maintain my bike. After being "ripped off" one time too many, I will take it nowhere else. Thanks for the friendly service! You all are the best!!
Great Service!
We really appreciated the service, which sold us on the product!
Absolutely the best bikes and service! People are knowledgeable and eager to share. Made us feel welcome and important, helping us in every way to make sure we understood our equipment and would be safe.
Service very good and on time.
The customer service is one of the best in the area.
Personal attention
Great bikes, great prices, wide range of products and knowledgeable staff!
Could not find the bike we wanted anywhere on the east coast and mole hill had it!!
Felt like dealing with family
I'm very satisfied with the work that mole hill did on my bike. I think that what they charged me for the work was reasonable. Friendly and knowledgeable staff. 2 thumbs up 👍👍
Staff are pleasant, professional, helpful & friendly. Local location is nice convenience.
We were shopping for a lightweight bike for our grandson and had looked online at the brands carried by local shops. What impressed us the most was Jordan's attentiveness, listening to our needs and wants. He paired us up with an Escape 2 Disc, which is perfectly matched with what we were after. I've been dealing with various bike shops throughout VA and WI, and have not yet encountered such a helpful and pleasant family owned operation in over 50 years. Thank you Knicelys and staff. We look forward to many more bicycle purchase opportunities with you.
Knowledgeable, helpful, offer a great product and great service after the purchase.
Friendly helpful advice on products and repairs. They will bend over backwards to help you in any way they can. Giant bikes carry a solid product line that represent an excellent value and top performance.