based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great experience every time!
Quality service and product
I was very well attended to, from the first moment I called Mole Hill Bicycles to the moment I walked out the door with my new Giant e-bike! The staff was super knowledgeable about their product and those of their competitors. Even got a nice ride
through town out of the deal. They had a great selection of bikes and accessories, and got right to work installing some new grips and tuning the bike for me. I highly recommend them!
Excellent service....it's the only bike shop that we would recommend!
Good customer service. Would like to know what happens with the app and how the Giant rep responds to your question. I still can't get connected to the new bike with my phone which is one of the reasons I choose the Giant brand.
I recently had my bicycle serviced. I was very satisfied with the service in every way. There were a couple minor issues that were fixed. They are friendly, courteous, and do a professional job.
Staff, price, quality
Very responsive, excellent inventory in the current atmosphere and the staff was very helpful and friendly.
Friendly service, reasonable prices.
Everyone was very nice to work with. Jordan was very knowledgeable about all the bikes and gave me a great ride around Dayton to let me try the bike I ended up buying. I appreciate all the the help!
Friendly, informative, helpful. I needed a special clamp for my Giant Defy and they shipped it half way across the country to me, though I know they didn't make much profit off my $11 purchase. I would have had to travel nearly 90 minutes to find a Giant dealership here in North Central MN (or as some might say, "Fly Over Country."
Excellent customer service! Very knowledgeable and quality new and used bikes at a great value!
Very friendly staff
They always come through when I’m in a bind. Alfred replaced a rear derailer cable for me at 4:00 in the afternoon so I could still get my daily ride in. Awesome!
Good deals
They treat me like a name, Jordan Matt Alfred Gerald. It’s a family run business, you could see the love and the passion when you walk in the door. They treat you like a friend every time you come in the door. There one of the best bike shops in the valley, they are a hidden gem. They’re not in a big town, but they take care of the valley. They’re hard workers like me, you can see it when you walk in to the shop.....They take a lot of pride in their work, they are blue-collar just like me. They stand up for what they believe in life I love that about that bike shop, everybody is the same no matter what they look like or how they talk when you come through the door underneath the awning. They’re just average Joe’s like me....
( The thing I’m most proud of in my life was that I walked 6 1/2 miles to a job that paid $3.24 an hour, my next one was $7.22 an hour and my next one after that was $11.88 an hour and my next one after that for 17 bucks an hour and $.33 at my internship, and my next one was a little bit more than that a market adjustment. Best job I ever had was was entrepreneurship on the West Coast. What they told me was it was OK to be me and use my gifts and talents, I had a boss an assistant boss to believe them, they didn’t make fun of the way I talk I didn’t make fun of the way I eat lunch at 2 o’clock because I wanted to make sure that my crew got lunch before me. Some say the West Coast is on the left, the West Coast always treated me the right way. I am forever grateful for that job come
The best thing I like about them is how you can see their work in the community, will you pull over on the side of the road you can see the people that I’ve helped. Without them people won’t be able to get their groceries or deliver the mail.
Sincerely ,
Michael J. Paserba R.T. (r) B.A.
78 Medical Center Drive
AMC corporation
Everyone was friendly and helpful. No waiting around for service. Repair was done in time promised. I enjoyed going there.
I appreciate your / MHB's being able to assist with minor repairs...flat tire or "adjustments"...quickly. Issues do occur at times when riding. Having sons that utilize their bikes often, when an issue occurs, they trust the technicians at MHB's for their abilities to get them back on the road.
The service was excellent with my most recent purchase.
You are hardworking and honest
Very friendly and knowledgeable staff. Excellent place for bike shopping and service.
Great shopping experience! Very accommodating and helpful!
Thanks so much Jordan for your help!
Nice product line and great sales people
Very upfront about repairs and will fit you in to get your bike done quickly. They are also very knowledgeable regarding the wide range of Giant Products.
Mole Hill Bikes has been my go to bike shop for over 30 years, since I bought my first Giant Iguana there! I loved that bike for years and miles! I finally upgraded 26 years later! The knowledge, service, atmosphere, and quality products at Mole Hill Bikes can’t be beat... it’s a winning combination for the customer. Thank you for serving the cyclists of The Shenandoah Valley.
Great family business and outstanding customer service!
Friendly Staff and very helpful.
Very helpful and knowledgable.
We got home front tires was flat. the bicycle pedaled a lot harder after we got it back out of the shop had a part that needed replacing did not do that. didn't see any signs of anything that was done to it. I thought the chain and sprockets would have been cleaned and lubed.they were not.
Excellent service. Friendly staff.