based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Have riden giant bikes for decades, great product and mole hill is the best bike shop in Virginia. Great service great people will never deal any where else. Thanks Gerald, Jordan and Alfred. Liz
Great people at Mole Hill Bikes!
Always very helpful and caring for many years. I let friends know where I purchased my Giant bike and how much I love it! From the owner to his mechanics each show how much they appreciate you and go the extra mile to make a difference!
Thank You So Much!
First name removed
Good timely service with helpful attitude
The sales persons and mechanics listen to their customers and put their needs first. Great bikes but even better customer service. 5 star people.
The bikes are really good quality and the staff is friendly and helpful
Mole Hill Bikes staff are friendly and very knowledgeable. Prices are also very good.
Consistent and reliable
Excellent customer service.
Fixed what needed to be fixed and nothing more.
Very helpful, very professional
Staff was extremely helpful and knowledgable. The young man that I dealt with took me for a demo ride and went over every bike they had in stock with me. In total he let me ride 3 bikes though the town. He sold me on buying a bike from them. Very happy with the sale!
Great Job as always! Thanks for your help!
All employees at Mole Hill are friendly, professional, and kind. No pressure to buy anything. They give great advice on selections of bikes and equipment that is personal to you. I would recommend Mole Hill to everyone! I love my new E bike. Thanks again, Pam
I felt like the distractions took away from the time spent with my purchase and some things got missed.
Very friendly service. Listened to what I was looking for in a bike. Extremely satisfied. Purchased a bike rack and they took the time to install it and explain how it worked. If you need a bike, I would highly recommend this bicycle shop!
Reasonable prices on bikes, immediate personal service upon walking in the door.
was able to test a bike in minutes, very helpful staff. Good place to do test rides. Prices are good too.
Knowledgeable, friendly and personable.
Good people, good products, great service! Thanks!
The employees at Mole Hill are always super friendly and knowledgeable. I love the family feel and “no pressure” sales mentality.
Great friendly service and fair prices
Very accommodating, excellent service.
Very knowledgeable staff, welcoming, personable, easy going, and accommodating.
Jordan, I was hit by a car and went toER for fractured shoulder and face plant related injuries. I want to bring my bike to you check for damage. I see none, but need you to check it out for me. I wont
I love that I was given a straight forward estimate about what they might be able to do. I have an old bike that parts are no longer made for and they were up front about the fact that they may not be able to find everything needed to fix it. But they were able to track down parts and get my bike back in shape. I will continue to use them for any future needs. Thanks again Mole Hill!!!
Reliable products.
Personal, honest and quality service
Friendly and helpful.
Fast service and answering all our questions. Great place to buy and service a bike.
I ordered a carport thru Mole Hill Bikes and they were very helpful each time I requested information!
Reliable and well made products that last and excellent personal service