based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Well I used to work there and your prices are much better than here in Pa. So I love to touch base with you each time I am in Harrisonburg. You have a great shop and service.
I know every person that works there by first name. Everyone is very friendly and very knowledgeable about the products. I have been to other shops and have felt like a number whereas I feel welcome when I enter their doors. The service is top notch as well as the people that work there.
The people at the shop are extremely helpful and the service is top notch
Easy to work with.
When I ask detailed ????s you provide detailed responses.
You also try to squeeze in service while I'm there after making a sizeable drive to your shop.
Your shop is also very bright, clean and well maintained - something not maintained by a lot of bike shops.
Staff and friendly service. Also, your prices are reasonable and you do not try to gouge people. You probably make a reasonable profit. Honorable. Finally, it is probably somewhat of a hassle but your willingness to take in used bikes on trade and provide reasonable value for them is stellar. Thank you for being a great family business.
Great products, great people:)
You know your products so well and always give me sound advice. Thank you!
Everything you do is great!
Great customer service and knowledge! We were very impressed with the help we received on selecting new bikes.
Friendly, knowledgeable service. Always enjoy visiting the shop.
You guys are always helpful in answering all my questions and guiding me in the right direction
Customer service is phenomenal! Everyone is very friendly and helpful. Highly recommend!
Prompt, professional, friendly service.
Excellent service, very knowledgeable staff, mole Hill never disappoints
I appreciate Mole Hill's friendly customer service. Always accommodating no matter the biker's experience level.
Friendly and courteous, generous with time and advise
Helpful, friendly staff. Best value bike shop in the area!
Reliable service. Accurate estimates on time. Reasonably priced. Very friendly shop.
The entire team was extremely knowledgeable and more than willing to educate me on the differences in bike models. Best experience I’ve ever had at a bike shop, hands down! High five to Jordan for selling me an awesome bike that fits me perfectly.
It was very easy to drop off the bike and get it fixed. The service was great.
Good reliable bikes products with very helpful service!
Quick and excellent service and assistance.
Always helpful and knowledgeable of customer needs and providing value.
Great quality products and excellent trustworthy service to back them up.
The service is always great at Mole Hill...….great staff and they do great work. I pass numerous bike shops on my way to Dayton, but go there for the service
Jordan is great! He knows the details of every product in the whole store.
Friendly, knowledgeable staff.
Very knowledgable, helpful and affordable
The customer service is outstanding.