based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very knowledgeable with lots of inventory and stock to find the perfect bike for you!
Mole Hill Bikes is a great place to buy. Have service done, and get information!!
They are #1 in customer service
very prompt, friendly and knowledgeable service
When i purchased my bike last year the one thing I took away from it was the awesome customer service. Jordan answered all the questions and ensured I had the right product for my wife and I. I enjoyed the service so much that I happily returned from Northern Virginia just to get a tune up. They are very professional and ensured my bike was in top shape for riding during the upcoming seasons.
Thanks for your awesome service!
Maybe not charge everything at full price when bike and lots of accessories purchased.
I appreciate you giving my grandson the space to try the bike out before we purchased. You answered all my questions and were so friendly to work with.
Jordan at Mole Hill Bikes gave us a lot of helpful information about ebikes on our first visit that we found very helpful. We appreciated his counsel on the type of ebike that aligned most closely to the bike riding we will use it for in our senior years. He also took us on a test ride for me to try it out. The services were great and I love riding the ebike we purchased from them. We also appreciate the benefit of free maintenance for the first year.
I've been a customer for 18 years. Have always had very positive experiences at Mole Hill. When you ask Gerald a question you get a response rich in content and to the point.
His way of doing business could be a model for many others. JK
Very friendly atmosphere even with 2 crazy kids who were tired of being cooped up in the car. They were very knowledgeable and not pushy when I went looking for my gravel bike. If they weren’t 2 hours away I would be taking my bike back for all its service as they were very helpful in teaching us about some of the upkeep needed for the bike. Thanks for getting me set up with my bike!
Excellent selection. Website showed accurate stock. Knowledgeable, friendly, helpful, accommodating staff took us on a test ride. Definitely worth the 3 hour drive for us to make a purchase here!!
Went there to ask questions about the electric bikes. I got all my questions answered by Jordan (very knowledgeable) and I did purchase the bicycle. I'm one happy customer. Thank you mole hill bikes!
Stephanie
Hummel
My bike problem was promptly diagnosed and turn around time for the repair quick. No unecessary work was performed. Thank you.
amazing customer service!
Great service. Quick and efficient.
Courtesy. Skilled, efficient prognosis of bike needs and workmanship. Friendly.
The staff at Mole Hill helped me choose the right bike for my son a year ago. Recently returned for a repair. Great experience once again.
The only reason I cold not rate you at 10 is that we live a little too far away to recommend you to our friends. I was impressed with your inventory of e-bikes and your representative was both knowledgeable and very helpful
You have excellent customer service.
Quality bikes at a competitive price.
Great personal service
Great customer service
Thanks for helping us get a great bike for my daughter! It's perfect. We'll be back in the future!
Locally owned. Great service. Know their products.
Mole Hill has great bikes, knowledgeable staff, and awesome service before and after the sale!! I was highly satisfied and would recommend them to anyone without hesitation.
The people at mole hill are fantastic!! I'm grateful for all your help.
Purchasing my bike and equipment was done with ease. Jordan was very knowledgeable and provided excellent customer service. Thanks Mole Hill for making me a happy customer!
Mole Hill is several hours away from me, but Gerald and Alfred made the trip worth it! A first-time road bike buyer, they helped me set up the bike, choose a helmet, pedals/clips, and shoes. They talked me through the pros and cons of each choice, and made a potentially stressful purchase extremely easy. A great team, I wish I lived closer to make this my local store!
Wide product availability.
Electric ⚡️Bikes 🏍.
The visit to Mole Hill Bike Shop was friendly, informative, educational, and factual. Your family and staff took time to answer questions. This resulted in a purchase. Jordan helped me with the bike that was purchased including putting on toe clips and then taking them off when I changed my mind. He evaluated my old bike and offered a trade in price. This was most helpful. He then delivered my new bike the following day. His enthusiasm for his love for riding sets a good example for staff who work at Mole Hill. I trust Mole Hill Bike Shop and will highly recommend your shop and the people who work there to others.
I raced my mountain bike competitively a few years ago. The guys at the shop did an awesome job keeping my bike tuned up to race. I know everyone on a first name basis and everyone is very knowledgeable and friendly! Hands down the best bike shop in the area! I highly recommend them to anyone looking for a bike or anyone who needs their bike worked on.