based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great staff. Knowledgable, helpful, and quick!
Great customer service! Got my bike ready ahead of time which really helped me out.
Good selection and great service. Very helpful and friendly folks.
Great knowledgeable service.
Everything was a smooth transaction. I had to travel a ways to get the bike due to the bike I decided on was not available in my area. Mole hill had quite a large inventory. Jordan was very helpful explaining the features of my bike and also recommended an E-bike which I test drove as well as the bike that I purchased. I was tempted to purchase the E-bike but I liked everything about the Giant Alight 3-D Disc Liv bike so I decided to go with that. That is the one I had decided on prior to my trip. It was located in a beautiful countryside area in the mountains of Dayton, Virginia. The whole experience dealing with Mole Hills Bikes was positive and enlightening. Thank you, Jordan for your help and kindness.
Very professional and knowledgeable about their products and very good selection of bikes.
Mole Hill Bikes carries great quality products that will last for years. The customer service and knowledge is top notch!
Friendly store with knowledgable sales persons
Personal attention, valuing returning customers, knowledgeable staff. Taking time for good service and advice.
Great customer service!
antastic customer service! I purchased my bike about a year ago and wanted to take advantage of a free bike tune-up, so I decided to drive down from the DC area. The crew was accommodating and serviced my bike in less than 45min!! I highly recommend this place for bike purchases and service. Friendly and knowledgeable staff.
Very nice people and knowledgeable in their field of service,
Very honest and straight forward answers to my questions. No bike shop snobbery.
Mole Hill services my bike whenever I need it, and treats me like family!
Kind and very helpful service.
Super friendly and accommodating staff ...and very skilled.
We got our bike special orderd in and they came extacly when we where told they would and built quickly! Jordan was very helpful and knowledgeable. The wife and I are very happy with our bikes so far and would tell anyone interested in getting bikes, accessories, or services to head on over to Mole Hill bikes!!
Excellent service and communication. Very helpful in recommending needed additional products. Very knowledgeable and friendly.
Jordan was great to work with! I had mole hill service and accessorize my wife’s bike and she loved it!
Very helpful and bike was built perfect! Nice scenery as well!
Very helpful and quick service with a great wealth of knowledge
Extremely helpful, knowledgeable, and nice people at this shop. Will definitely remember to pop into this bike shop when I am in that area. Thanks!
direct and friendly service
Very quick, knowledgeable, and courteous! Thanks for the great experience!
Very friendly staff, very good service, always.
Great service. Friendly. Good with kids.
Great customer service and fair prices.
You guys are the best! Any questions I have you never mind answering! You are patient and thoughtful and helpful!!!
I ordered a Giant bike and the next day I had to cancel the order. I was treated very well on the phone by Jordan. He was quite understanding.
Jordan and his team were very responsive and efficiently processed and shipped my purchase. Thank you!