based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Had the bike in the size I needed. Only one within 150 miles that had it in stock.
Great service, dropped by to compare some bikes and decided on one that wasn't built yet. The gentleman offered to build it while we went to lunch. Great products and fantastic service. Thank you so much!
I like that they give very personalized service. They are professional and know a lot about bikes and biking.
Great Service!!!!!!
The sales person was very helpful. He understood exactly what I was relating to him and helped me find the perfect fit in my new bike
Fast build of bike and easy pickup especially for out of towners.
Excellent staff and great bikes
Great shop. No high pressure sales people. Very friendly staff. Wish I lived closer to be a regular customer.
Didn't get talked down to regarding the bike and its features.
In other words, being treated on a more personal level than other bike shops that we were looking into when researching for a bike.
Mole Hill Bikes are great to deal with they are very courteous and always ready to answer questions. I had service done and bike was ready the next day.
Great service...Highly recommend!
Good quality bikes, knowledgeable staff ,great service
Very helpful staff ~ Excellent service!
Great suggestions when looking for specifics. Very knowledgeable shop . Good selections of bikes and accessories.
Friendly and attentive service. You "push" info to us (gently) so that we know more when we leave than when we entered, which is not what happens when we have to "pull" info out of you!
I like knowing up front about the repairs and charges and the people are very nice and friendly
Products are solid & high quality. Service cannot be beat!
Friendly, knowledgeable staff.
I have lived her all my life so I have bought bikes from them for 30 years.
I bought a new bike last year and everyone was very helpful and knowledgeable. Service/tune ups were easy and quick.
Mole Hill Bikes went way above the expected in their assistance to my special mailing request. They were kind, polite and super helpful. Everything was great!
Thank you for great service and securing the revolt adavanced 2 for me to purchase. I will definitely be back when it’s time for a new Mountain bike once they are in stock.
This was a very enjoyable buying experience. We wanted to buy 2 E-bikes but had little knowledge of of that product. Jordan was extremely patient with us as he explained the pro's and con's of different models while at the same time being aware of our abilities and intended use of the new bikes. We could not be happier with our experience at Mole Hill Bikes, nor with the expertise and service that Jordan provided. We had a solid "10 star" experience. I recommend Mole Hill Bikes to anyone.
RJ
Personalized service & attention. Knowledge & expertise in fitting the right bike to the person! Courteous interaction & “test rides” that allow you to really experience the way the bike works.
Felt like the right place. Giant is solid bike. The other bike companies are almost arrogant in pricing. $500 for a base level kids bike is ridiculous and they don’t keep much in stock. You guys did. Great service.
uhh, everything. You've got deep roots in the. valley and experience in bmx, trail, dh, e-bike, kids, road bikes. I appreciate your honestly, willingness and enthusiasm to suggest a bike be fixed vs just saying we need a new one. We even prefer small purchases with you than online. Could have later hours, I'm F-1'ing it to get there after work by 6 ;)
First and foremost, the staff listened to what I wanted and provided options. They (Jordan) answered my questions. A great experience.
I have and will continue to send my friends to Mole Hill Bikes! Cheers & Bike Gears 🚴♂️
Jordan was knowledgeable on the product as well as detailed while not being a pushy salesman. Not my first purchase and won't be the last. Great place to purchase a bike or three for my family.
Ordered an Ebike from their website for in store pick-up. A seamless transaction! When I picked up the bike, found that the shop had lots of accessories for my bike which they installed while I was there. Very friendly and helpful staff! Would highly recommend!
My son purchased a bike for his daughter this spring. She has gotten a lot of use from the bike. The quality of the Giant is worth the difference. She was riding it in a group of about 10-12 children at campout this weekend. Thanks