based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always friendly , helpful and attentive to my cycling needs. Great shop to deal with and have amazing people working there.
Great service.
Great selection and products, but their amazing customer service is what sets them apart!
Willingness to work with complex orders!
I like the people the most. Always helpful and available for questions. Great bike services and a large selection of bikes for different levels. Thanks guys!!
Great products at a fair price. Sales service is second to none. Have not used repair service yet.
Jordan provided excellent customer service. He was friendly and worked with me to get the bike I wanted.
Fair, honest and skilled
Straight forward, helpful, low pressure, honest, inexpensive
I'm pleased with my bike rack purchase from Mole Hill Bikes. The expertise of Jordan helped me to thoroughly understand all the features of the rack. The service of the Mole Hill Bikes employees is always professional and accommodating.
What a great experience! From chatting on the website, phone, and then through the sale, Jordan was super attentive. They delivered all the way around. They had the Giant Roam I had been looking for, made the sale easy, and were so efficient, knowledgeable, and helpful. I couldn't recommend them enough. I live an hour and a half away but will make sure I provide them business anytime I need something bike-related. Highly recommended!
Incredible service, pricing and inventory. It was candidly one of the best retail experiences I’ve ever had.
Started looking for a quality bike and had little luck finding anything locally. Ran across Mole Hill Bikes from Giant's website and totally glad I did. Jordan was super helpful in getting two bikes ready on short notice for me to make a trip down the following day to check them out. He explained each bike and answered all my questions. After making a decision he even walked me through adding sealant to some tubeless tires. Top-notch operation and professional staff, thank you, Jordan. I will definitely be back.
Plenty of bikes in stock. Knowledgeable and attentive service. A great buying experience. I would 100% recommend and buy again!
Excellent personalized service.
Very knowledgeable
Answered questions with kindness and patience
So far so good everything worls
i really liked buying from mole hill bikes. i'm kind of a beginner, and everyone in the shop was nice and friendly, especially with respect to my "beginners" questions. they also helped me understand my new bike a ton, which was a great help since it was my first road bike.
IIf you need a bike or service, Mole Hill Bikes is the place to go. My wife and I drove 2 hours from Roanoke, VA, to purchase our bikes. They are the only shop in western Virginia that has a wide selection of in-stock bikes. When we arrived, we meet Jordan and Gerald, and they were very friendly and could tell they are experts in their profession and passionate about cycling. After taking the time to talk to us, they made recommendations for the best bike for our needs and never tried to push us towards the most expensive bikes. Gerald spent a lot of time with my wife in helping her try several different styles of bikes to find the best one for her. They made sure we tried out the bikes and took their time to make sure they fit us properly and tuned to our riding styles. Geral and Jordan made sure we got our new bikes properly loaded on our bike rack for the drive home and recommended several good restaurants.
Excellent, patient, and knowledgeable staff!
Great family owned bike shop. Very knowledgeable about their products, and went above and beyond to make sure that all our questions were answered. Will definitely visit this shop again.
The bike was ready to go when we came to pick it up. The purchase was easy. I like that we can swing back to get it tuned up within a year of purchase. Thanks.
Personal service, attentive staff
Reliable & reasonably priced products.
Friendly & knowledgeable employees.
Mole Hill has an interest and passion in accommodating all customer questions and needs regardless of riding level and experience.
Service is awesome. Everything you buy there is great quality.
Varied products and patient knowledgable staff.
A more personable customer service experience than all the other bike shops in the Harrisonburg/Rockingham area.
Our experience at Mole Hill bikes was wonderful from start to finish! The staff was very knowledgeable, professional & personable! Thank you!
So helpful. They adjusted everything, walked me through all the options, and were delightful.
The service is excellent, as is communication with the customer.
Friendly not pushy service.