based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly and always give you their time to explain all things very clearly. Great service!!
Extremely helpful and courteous.
Good people and good service with high quality Products.
Honesty, knowledge, friendliness and the amount of products that are priced well! Awesome atmosphere!
Always knowledgeable and customer service oriented!!! Wonderful staff !
The friendly people and sound recommendations!
The employees are very pleasant and knowledgeable. The shop is kept neat, clean and organized, and all the products appear to be very high quality. I would definitely recommend this shop to anyone looking for a nice bike, or service, or accessories.
Great team that actually wants to help you when your in the store- seems to be getting rare these days! Thanks again!
I absolutely love my Liv Rov 2 bike! I’m just starting to ride more and love the feel of my bike. Thanks Jordan and staff for recommending the bike and your top notch service!!
Was very impressed with the service we had on finding just the right bicycle and they were very patient
Customer service and product knowledge was top notch.
Helpfull and knowledgeable.
Friendly service.
I had recently bought a new bike for my daughter at Mole Hill bikes. They were great to work with. 2 weeks later I was shopping for a bike for myself. Mole Hill was the only bike shop that listened to my needs and didn't try and get me to buy a $1500 bike.
They had originally told me the bike would be put together in a few days. I told them we were going on vacation and I wanted to take the bike on vacation. They got my bike put together for me the next day, so I could take it on vacation with my family.
Great people to work with. I will go back for a bike for my wife.
The bike was ready when they said it would be. The staff was very friendly and helpful when my wife picked up the bike.
Service was good but I was not notified when my service was scheduled, as I had been informed when I first went in to the shop. After I called, Gerald put my bike in to the scheduling rotation and it proceeded smoothly, but the process for scheduling did not work as initially described.
Personal service and knowledgeable people. And had what I wanted in stock. Being able to try out several bikes was a game changer.
Excellent customer service
Knowledgeable staff and good quality products.
Professional and dependable friendly service. The service techs have great knowledge of Giant product line. Thanks for your help and service!
The entire staff was super helpful, friendly and knowledgeable. My parents bought a bike for me here when I was a young child that lasted my 20+ years. My husband and I decided to purchase a new bike and I am so excited about it! They did a fantastic job explaining the differences between bikes and helping us narrow down what would work best. They have also helped us with repairs on my husband's bike as well. Mole Hill Bikes is a local hometown company that we are proud to support. We will forever by loyal customers for all our biking needs!
Nice variety, decent prices.
Had to return because was given wrong kickstand
Personable, friendly staff. Great service.
These folks stand behind their quality products. I love dealing with them because I trust them, they're dependable and always very prompt.
Very friendly and helpful service.
Knowledgeable, friendly, helpful staff.
Mole Hill Bikes has a huge selection of bicycles in stock compared to other bike shops. They had three bikes that I was interested in and Jordan was extremely helpful when I called. He confirmed that they had the bikes in stock and got them built so that I would be able to test ride all of them. He texted me when the bikes were ready, and had them all available when I arrived the next day. It was a two hour drive from our house, but well worth it.
Very nice and helpful. Though my bike did not come in after 10 months (COVID) they let me know another Giant dealer had in stock. I eventually went there and picked up bike. They have always been helpful.
Everyone is well informed, friendly, & my repairs were done quickly& correctly.