based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service, thanks.
Recipe for turning an old bicycle into a new one
Take it to Mole Hill for its spring tune up. Excellent
and reliable service!
Sell only the best rated products. Super knowledgeable. This is my 4 th bike from here. And I’m super excited about going electric. 900 bikes to choose from in every color was awesome as well. Had my bike built the next day.
Quality bikes and very knowledgeable owner and personnel. I felt comfortable that Gerald was recommending the best bikes for my age and intended use. I’m looking forward to many years of riding my new bike.
Great bikes, great service, great people
N/a great experience
We appreciated the friendliness and willingness to solve our ebikes issues even though we had not purchased our bike there. They could not have been more helpful. Customer service was excellent. We'll buy our next bikes there. And recommend Molehill Bikes to our friends and family
Gearing was not set up correctly on the front and rear derailleurs and it interfered with a first ride with it. To this day I am still having issues with the rear derailleur.
Great customer service and the prices are comparable to other places.
Personal service was so helpful in making my decision about my ebike. Test drive sealed the deal. I really appreciate Jordan's suggestions for add-ons also after picking out the right bike. Thanks so much!
Great bicycle repair
Wouldn't trust my bike with anyone else!!
Amazing service! Very friendly, knowledgeable, and approachable.
Top notch bike shop and the absolute best customer service I’ve ever had in the bicycle industry. Every time I need the “unobtainable” bike Gerald and Jordan will have it in their shop within a few days when other bike shops tell you it isn’t available. Their friendliness and welcoming atmosphere has made me a customer for life. Its well worth the 200 mile round trip for me to make when they really do care about their customers.
Very knowledgeable. Bend over backwards to help (even accepting my bike outside business hours!)
Extraordinary service!
Very knowledgeable and helpful staff, patiently answered all our questions, allowed us to test ride ebikes until we found two that matched our lifestyle. We highly recommend Mole Hill bikes.
Jordan tested a tire before selling it to me and discovered a defect. He provided quick and responsive service.
Excellent and prompt service Reasonable prices
Quality work by experienced staff. Reasonably priced.
Dealing with this company always fills me with only the warmest and fuzziest of warm and fuzzy feelings.
Knowledgable, friendly, and helpful. My experiences at Mole Hill Bikes has always been positive.
I love the attention and expertise I get every time I come in -- thank you
High quality products and service.
Scheduled an appt for a spring tune up. Arrived when the shop opened and was on my way back to Winchester before noon.
Costumer service is wonderful. We recently purchased a mountain bike and plan to buy another this summer.
Quality products, Super service!
I needed the crank arm on my mountain bike fixed & spoke with Alfred when I came in. We had a quick conversation. He said he’d have it back to me within a week & that’s exactly what happened.
We left your shop & went to Hillendale Park. 10 minutes later I was back to riding the trails with my son.
Thank you!
My wife and I enjoyed being able to see multiple bike styles, options, and test ride them to make a decision.
The staff were very knowledgeable about the bikes, the equipment and the area.
Great service. Knowledgeable staff