based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I always get good and efficient service. Thanks
Great customer service, especially to a new customer! Turnaround time was great. Jordan was extremely helpful, courteous and generally a cool guy. Thanks again + I look forward to doing more business with y’all!
Kind! Knowledgeable! Always puts the customer first. Very professional and great products!
Service is amazing and they have a bike for everyone from novice to export. They spent a really long time talking with me and making sure I have the right fit for me. I love the bike I finally selected!
expertise, pricing, shop efficiency
Very prompt and most of all courteous. They value their customer.
We have always had incredible serivice at Molehill and will always go here for our biking needs.
Outstanding and knowledgeable personal service!
Excellent service
Got my saddle quickly, in perfect shape well packaged, was a model not widely available. Thanks!
Very proactive customer service. Bought bike that needed to be shipped. It was shipped immediately.
I'm extremely happy with my purchase from Mole Hill Bikes and the customer service I received during the three days it took me to close the deal. The owner, Gerald, answered the phone promptly at opening minute on Monday morning and asked the appropriate questions to help me decide on the model of bicycle I should be looking at for my needs. When it came to the size, he offered to build a Small version (still in the box at his warehouse) of the same model so that I could test ride two different sizes (Medium and Small) when I came to make the purchase.
On the day of purchase, I was greeted by professional staff and given 1 on 1 support from his son Jordan who answered all my questions on the bike, gear, and accessories. Jordan is very knowledgeable on all topics! Thanks again for a great buying experience!
Extremely helpful and friendly
I purchased an e bike for my 14 year old son, the bike is great, he loves it. The customer service at Mole Hill was outstanding. We will definitely make the drive from Richmond in the future.
Excellent service.
Great knowledge
Friendly
Great service - feel like I can trust the owners/employees here - just great Valley folks.
Service has always been excellent and continues to be!
My interest in wanting to buy an E bike became extremely overwhelming, the more I researched them the more I was confused. After visiting a couple bike shops, I was fortunate enough to find Molehill bike shop in Dayton Va. I was extremely impressed with Jordans knowledge and understanding of E bikes and the features and equipment that would be best suited for me. He took my wife and I on a test drive through the town of Dayton including going up a very steep hill, which being a senior I would’ve never been able to do on a regular bike. This was the primary reason I was interested in an E bike since my home is in a very hilly area. My wife and I made the decision to purchase the bikes that day and we couldn’t be more thrilled. Jordan made the decision extremely easy and his attention detail and service has proved invaluable. I would highly recommend anyone who’s looking for a bike shop with the expertise and service commitment to visit Molehill bike shop!!!
Staff is very responsive and helpful. I live 2+ hours from the shop and ordered my bike online. While shopping I was able to message a member of the staff to ask questions and they replied quickly. When I picked up the bike the staff was informative and helpful. Will definitely recommend.
Quality products. Knowledgeable staff
I was very welcome when I came to shop my Giant bike. However, when I came to pick up my bike I didn't feel the same way. I was done.
Excellent service!!
Work was done in time frame and cost quoted.
Friendly and attentive staff
Staff is very knowledgeable and friendly.
Quality work. Not suggesting work on my bicycle that isn't necessary.
Mole Hill Bike Shop I have been delighted to have purchased my Giant bike there over ten years ago. Servicing and friendliness is their "motto".
Great!
Thanks!
God Bless America,
Elsie J. Cekala
Personalized attention and the ability to try things before purchasing
Literally everything you guys do it always great whether that be on the mechanical side, or on the sales floor. In the past 15 or so years my family has been going to y’all I can’t recall a single thing that has ever been wrong. Keep up the great work!!!