based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great product! Professional service!!
The purchases on this occasion were like so many of my previous experiences at this shop. They almost always exceed my expectations. I am so thankful to have a bike shop with this level of expertise and selection so close to me. I try to support them and recommend them every opportunity I get.
Jordan, Gerald snd Albert were all extremely helpful, knowledgable and friendly. They took their time in discussing features and options with my wife and I and we believe they made excellent recommendations that were suited to our ages and our biking plans. They are a little over two hours away from where we live but we will definitely continue to use them for our bicycling needs.
Outstanding customer service, knowledgeable, helpful and friendly! Also well stocked with many options and had exactly what I wanted. A pleasure to do business with, highly recommend!
Took my TCR in to get new sealant in both tires, rear brakes to be bled and lube applied on the chain. I was told that the rear pads were soaked so they had to replace them which I’m ok with. However what I’m disappointed is how deceptively I was charged for the service. I was charged for the two ring service,+ labor charge, + brake installation charge and supply charge. It felt like they were trying to get as much money as possible for the service. I never asked for the two ring service. Why was I charged for it? My bike wasn’t wiped down, wheel spokes weren’t adjusted, and bottom bracket wasn’t lubed. Was that for my brakes to be bled? If so why was I then charged $8 for the brakes to be installed on top of that. I bought the pads from you and you already charged me for the two ring service. It left a bad taste in my mouth. Knowing if I had the tools with me it would have taken 20-30 min to bled the brakes, install new pads and lube the chain. That visit cost me $165. $50 was for the brake pads but the rest $115 was labor and shop supplies. I would have been ok with $60 for my brakes to be bled and pads installed and lube applied. These are big city prices not country prices.
Great service and very clear with details
Friendly and quality service.
Clear communication, fast service and a well set-up bike. Lots of great stuff in the store.
Great service. Second bike purchase this year.
Mole Hill makes my job as Safe Routes to School Coordinator easier. Always great service and happy to answer questions.
Family owned business - shopped there over 25 years ago for my boys!
Jordon was very patient and knowledgeable about bikes and accessories.
One stop shopping. Purchased a women's e-bike, bag (lots of choices), bike rack and lock.
Thorough explanation and demonstration of how to utilize all the bike features, as well
as mounting the bike on and off the bike rack. Thank you!
Very professional staff -
Fast, excellent and very professional Service
Hands down some of the best people to do business with. My family and I have bought several bikes from Mole Hill Bikes over the years and have always had excellent service. All the staff are extremely friendly and helpful. They are a 5 star business across the board. Highly recommended!
Service is great!
The service is a 10. The price is what will keep us from being return customers for repairs.
I was able to find the exact item I needed, a set of SKS Velo55 fenders for 20" wheels. At the time I ordered, Mole Hill was the only US-based vendor with these fenders in stock and ready to ship. Most other shops either had these fenders for backorder with an unknown ship date, or were simply unable to get them from their distributors.
Customer service was excellent. I wasn't sure how to have my order shipped to me; Jordan was very responsive to my email and helped me through the entire process.
My order was shipped out very quickly after providing payment. Tracking information was promptly emailed, and Jordan reached out personally to follow up after they arrived. Shipping costs were very reasonable.
Just like a good desert after lunch.... this one took a bit of time but it's a delight... Thanks.
Quality products
Friendly, helpful service
Honesty and integrity
Product knowledge, service and delivery
The shop is fast, efficient, personable, and have lots of inventory. They found a perfect bike for my needs and had excellent accessories to keep me safe and able to do more with my bike.
Great service! Friendly, personable, and knowledgeable.
knowledge and friendly great selection of bikes
Very customer oriented and friendly! Knowledgeable on bikes overall and lots to sell in stock.
I trust your service. My bike feels tight and more quiet after the tune up.
The staff is always friendly and willing to assist with your cycling needs. I have been buying from Mole Cycle Shop since 1987!
Knowledgeable and up to date on latest products.
Never too busy to answer questions and explain.
Meets the needs of the customer vs. trying to sell a product that might not be necessary or useful to the customer.
High quality products. Servicing available on site. Owners/staff dedicated and knowledgeable to make sure buyer gets the best cycle for their needs rather it be for pleasure riding or as primary means of transportation.
Very knowledgeable about the Giant bike. Made purchase easy. Great with setting up bike and adjusting it to the rider. Answered all of our questions.
All the staff at Mole Hill Bikes was wonderful to work with and even delivered our tricycles to us free of charge!