based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love that you are always ready to serve with a smile. I think it's great that you know me so well and rarely need to ask my name. Very knowledgeable and helpful.
Great people and service.
Great service. 👍
They were incredibly helpful and friendly, especially since I'm a beginner at cycling.
Very fast service! Fixed my broken cable before they were officially open for the day.
The team at Molehill bikes is top notch. They always go above and beyond expectations to ensure that my needs are not only met but exceeded. They treat me like family every time that I am in the shop.
They were very knowledgeable about their product and also had a good repair shop. They had a good selection of bikes in stock to choose from.
Fantastic service! Figured out my ebike issue, confirmed it with the manufacturer and fixed it quickly along with a helpful suggestion for an upgrade option. Also, did regular maintenance and my ebike is running like a dream now. Love this shop!
Friendly, very helpful, not a hard sell but an informed sell.
Took time to answer all questions thoroughly. Courteous and friendly service. Obligation - free trial rides. Helpful in selecting accessories. Respectful of customers who have driven afar to get their. Outstanding inventory of bikes. They work to earn your business and not just ride on reputation
Very helpful. I was fixed & out of there in 15-20 min! Thanks a bunch!
The team at Mole
Hill are always awesome and have a real passion for riding.
knowledge of products sold
Super friendly and knowledgeable. They had the rack that no one else had and fully assembled it for me. There was an issue with one of the pieces and Jordan had it resolved before I picked up the new rack. Customer service like this is a great find!
Mole Hill bikes has been my go to bike shop since moving to the area 12 years ago. Employees are friendly, helpful and quick to take care of any repairs or upkeep that I need. I highly recommend them!
Great selection and communication through text messages.
Personnel knowledgeable and friendly. Products are top of the line and droendsble
Your service and sales techniques
Friendly, professional, efficient and quality work.
I loved the service and the products. The Gazelle bike fit me perfectly and rides great!
Had exactly the part I wanted! Customer service is excellent, and they installed the part for me! Very friendly, too. Great place!!
Mole Hill is always able to get me the hard to find parts I need. Everyone is always super friendly and welcoming!
The service was quick and very well done! Very knowledgeable about all the different bike models and levels!
Great communication, was able to answer all my questions, recommended all the right accessories
Friendly helpful knowledgable customer service with readiness to answer questions and be engaged with customers needs.
I was allowed to test ride multiple bikes. The sales person asked me oodles of questions about what I was looking for in my bike and why I was wanting to ride. They were flexible, and knew another about the products. Their notification that my order was ready was quick and clear, and it only took a weekend to get it. They helped me set up the riding app to go with the bike. And also showed me how to take the tire off to get it in my car I would definitely use them again :-)
Very knowledgeable and great help
The people at Mole Hill Bikes were extremally knowledgeable and friendly. They helped me find the right bike for me and provided great service. I will definitely be back. Thanks!
Very helpful and fast!
My 2021 Giant Revolt had an issue with the rear derailleur which ended up being a problem with the frame itself. Jordan was on the phone immediately with Giant and worked out getting a new bike frame. Once the frame arrived later that week, the good folks at Mole Hill Bikes took care of swapping everything over and fine tuning the gearing all within a week’s time! I was back on the trails with a basically brand new Giant Revolt gravel bike that following weekend.
About 75 miles on the bike over that weekend -- Everything was great! Front derailleur was super quiet, no rubbing at all like I was getting before and shifting was flawless at the rear. It handled the New River Trail (all gravel) with no trouble. A big thank you to the technicians and staff at Mole Hill Bikes for getting the bike back to me so quickly. I couldn’t be more pleased with the work and service they provided!