based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have confidence in the skills and integrity of the people I have dealt with. These are basic characteristics that keep me coming back.
Service has been terrific. Everyone seems to understand what my needs are and they go out of their way to assist. I like the products and now that the industry has caught up, the shop appears to have what we need and want. Well worth the longer drive I take to visit shop.
Quality products and service!!!
Friendly and knowledgeable!
Great folks!!!!
1. Clearly sell high quality bikes!
2. Detained information about the technical aspect of each bike.
3. No high pressure sales pitch.
4. Good listener.
5, Honest price point.
Happy pedaler
Another terrific experience buying a bike from Mole Hill Bikes. After visiting another local bike shop, and being disappointed with the customer service, we stopped in at Mole Hill. The staff provided the same excellent customer service we received last time we were there. They made sure we left there a very happy customer. I always recommend Mole Hill Bikes and will never go anywhere else.
The friendly family atmosphere along with great products and service!
Great, personalized service. Staff is friendly and knowledgeable and goes the extra mile. I love my new bike!
The family friendly atmosphere and focus on the best bike fit for the customer.
The folks are very informative about all their bikes. They even answered questions before I ask!!! I had done a lot of research prior to going to Mole Hill and am very happy with my selection.
I would definitely recommend Mole Hill Bikes to anyone!
Service is first rate + the retail space is dope! Staff is knowledgeable, professional and friendly. Great shop!
I like how friendly, responsive and informative they are about the bikes they sell. The products are outstanding, great quality. The repairs are done thoroughly in a timely manner. I look forward to going there!
Very good customer service and knowledgeable
They value customers and their craft, excellent service; their heart is in it!
Very easy process buying a bike online. It was fully ready when I arrived & staff was friendly. Good communication throughout the process as well. Only reason I didn't rate a 10 was because we found that the bar clamp wasn't tight enough when riding later in the day.
Been researching ebikes for almost two years. Drove an hour and a half to purchase from Mole Hill. Jordan was a pleasure to work with. He answered all my questions promptly and in detail. A great buying experience.
Very helpful and knowledgeable, courteous and friendly
Jordan did a fantastic job at answering all of our questions and helping us navigate to the bikes that would fit our needs the best! Thank you Jordan for your knowledge and expertise! We will definitely be returning for future needs and service!
Great people, great service!
Fabulous customer service! So courteous and helpful in all aspects of the purchase process.
Well stocked
Five star service
You had what I needed available and good service.
We enjoy collaborating and purchasing all of our biking needs with Mole Hill Bikes. The staff is readily available to answer our questions and service our bikes, also, the products are of high quality.
On Wednesday I brought my bike to you with a shifting problem. You looked at it right away, you test rode it, and though the cause of the problem remained a mystery, you didn't quit trying to identify it and solve it. That impressed me. But what I most appreciated was that you listened to me. A previous bike shop told me what I was hearing and feeling in my bike was normal. Thank you so much for taking me seriously. Just to let you know, I took my bike out on Thursday and it rode beautifully. You gave me back the bike I've come to love. Many, many thanks.
Very good products and great service! Best bike shop in town!!
Both Virginia and i were very impressed by the young man who helped us with her new Rad Power electric bike. He changed out the bike seat that we had brought with us without charging an extra fee, and he demonstrated how to fold and unfold the bike until he was sure we (in our seventies and not that mechanically inclined) understood.
Nice shop, friendly and helping.
Great service, selection, and repair service. Patient and very knowledgeable in helping customer get the right equipment.
The staff was incredibly friendly, very clean and well set up bicycle shop, accommodating with the def up of the bicycle for a test ride, fast and easy check out. Overall, a great experience and would highly recommend.