based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Giant bikes. I now own two and they’re both very reliable bikes. Quick and friendly service.
Everyone is super knowledgeable . Mole Hill's staff are passionate about what they do, and are very helpful whether you're a novice or long time rider. They can help you with what you want or give suggestions if you don't. Thanks mole Hill
Quick, helpful, great products and services!
JORDAN IS VERY PROFESSIONAL AND QUITE KNOWLEDGEABLE ABOUT THE PRODUCT. GOOD EXPERIENCE.
It’s always a pleasure doing business with Mole Hill Bikes. It’s our “go-to” for bicycle maintenance/repair, accessories and learning about the new models and technologies. Thank you!
I like the quality of the products but I am more impressed with the service and staff. I have brought students and family members to Mole Hill repeatedly over the years who were looking for bikes. All thought they were ready to buy a bike someplace else until they came to Mole Hill, where they found a better bike and a better deal. Can't recommend more highly...and that is based upon experience and objective criteria, not just because they are nice (which they are)!
Best service anywhere, period!
Extremely knowledgeable!
Very helpful and friendly!
Personal, professional, and pleasant! Kind and patient while explaining, to a novice, how the e-bike works. Thank you!
Great staff! Nice, warm, welcoming-----know lots of folks by name. This was my fist time purchasing from this shop and the service was great.
A little more attention when we went to pick up our e-bike. We could’ve have use a refresher on how to use the e-bike, warranty and maintenance, love the shop still. I’ll def will get my next e-bike for mole hill
Very friendly and knowledgeable staff
Friendly, great communicators, incredible service options. Looking forward to working with you again!
I always get discounts and everyone is friendly.
The people and the work is great!
We appreciate the excellent service and knowledgeable advice we receive every time.
Knowledgeable, personable, and is quick with repairs.
Good variety of products.
Quick turn around, great service!
Great service. We wanted to see a selection of Aventon bikes. No dealer has them locally, so we drove over from Charlottesville, VA. We ended up buying two Pace 500.3 step-thru ebikes and a new bike rack. Mole Hill assembled the bikes as well as the bike rack as part of their service. No charge! Will be back for our 90-day tune up also at no charge.
Great customer servicem
you had a rack i needed, thanks
It’s nice to have a selection to choose from in the store and not have to order online. I appreciate all the help and knowledge of the employees at this location.
Quality products with knowledgeable friendly advice
Took my old mountain bike in to see if it was worth fixing after another local bike shop said it wasn't worth it. Gerald looks at it for a few minutes and tells me it's not worn out, keep riding. I bought another (different style) bike while I was there and am happy with their knowledge, honesty, and friendliness. If you have questions about anything cycling, go to Mole Hill Bikes first!! Thank you for your kind, quick, fair, and friendly service!
We went to Mole Hill Bikes to check out the electric bikes. Jordan answered every question we had and made our purchase a breeze
Service was fast and had no problems. Everyone was very friendly
Great experience, would recommend to anyone looking to purchase a bike or related equipment.
I am a big fan of Giant bikes, great price for component set. Bike mechanic is very helpful.
Great service lots of bikes to choose from.