based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The customer service was great. Walked us through all the features of our new bike. He very knowledgeable about the bike we purchased. We will definitely continue to use them as our go to bike shop.
Knowledgeable staff and prompt service at a reasonable price.
Large selection of e-bikes. Low prices. Knowledge staff.
Quick friendly service and following through with good services
Quick repair service.
Such a great shop. My daughter ordered a Rad electric bike for my birthday. Mole Hill bikes are the authorized dealer in VA so I felt beat having them assemble it. Such a nice, knowledgeable, and helpful team.
A bike shop that has served our community for a number of years and provides good products.
New bike was sent home with the back wheel rubbing on the lock. It was a subtle rub, but we noticed it.
We are new to ebikes. Could have spent a bit more time helping us out with them. Maybe set up an appointment for training.
I replaced flat tires on my old mountain bike on a trail. I have no idea how to get the back tire off on this bike.
One valve stem is missing the cap. Heck, I don't even know how to fill these tires with these stems.
Great customer service
They were great to work with servicing a bike I bought from them almost 20 years ago.
I’m a repeat customer at Mole Hill bikes, and I’ve always been pleased with their personal service and their quality of bikes. They always listen carefully to what my needs are and try their best to suggest the best product. I just bought my second E-bike from them, and really didn’t consider any other bike shops. When you’re experiencing the best you don’t go elsewhere.
Their team was very helpful answering all my questions to help me with my ebike purchase. Great buying experience!
Jordan was terrific, as he attended to our requested repairs, he educated us on several maintenances we were unaware of, and solutions we could carry out at home. Prices were fairly stated before the work was completed and itemized receipts were provided. We intend to use Mole Hill, as needed, even though it is a 220 mile trip for us . Enjoy our Aventon.Level 2 bikes AND Mole Hill Bikes.
Thanks again men. Regards, Gary & Tooie Garber
You were very clear with what repairs you were going to do and did a nice job. Thank you!
First name removed
Great bikes, and awesome service
I had a tune up for my Giant hybrid. The bike is much smoother and more quiet. Also seemed to have gained about 3/4mph.
I brought my bike in pretty dusty and dirty from riding gravel roads. Returning it to me washed is a nice touch.
Local people that we know and trust selling and servicing quality products.
The Mole Hill Bikes staff always greets me with warm, friendly greeting. Knowledgeable help is given immediately bike repair and return to customer meets or exceeds expectation at a reasonable price
The service was personable. The salesman took his time in answering all my questions. Once we decided to buy, he helped me choose the accessories I wanted. Excellent service.
I have been a Mole Hill customer for over 20 years. I cannot think of another business I could recommend more highly. The staff is helpful, knowledgeable, and courteous. A+
Awesome customer service. Friendly and super nice people. Small town shop with huge selection and great prices. My favorite bike shop. We live in NoVa and we look forward to driving to Dayton to ride there to visit/shop at this store. They always take great care of us.
Personal one-on-one service. Obviously knew what they were doing. Lots of experience.
Everyone was very friendly and helpful, and made my eBike purchase a breeze.
I so appreciate Jordan's conscientious service with products for my bike.
Mole Hill helped us get our Yamaha e-bike ordered and set-up. Thanks.
Really like Mole Hill Bikes. Friendly and knowledge service with very fair pricing.
Staff knows products, always friendly and helpful
I love the knowledge and the honest service! And friendly staff
Always a pleasure to deal with Mole Hill Bikes.Very friendly,courteous and knowledgeable and they want to make sure that I am happy and satisfied.
Great products and reasonable prices