based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality affordable parts with a wide range of brands. Quick to help with a wealth of knowledge.
Great experience with Jordan look forward to doing more business! Jordan definitely knows what he is doing!
The staff is knowledgeable and friendly. Customer service is outstanding from the sale and beyond. The range of bikes they have means there is a bike for everybody 😀 Mole Hill is a great asset to the whole cycling community. And fyi, Jordan is great.
Very friendly and helpful. Had excellent knowledge of all the bikes and accesories available.
Pleasant, quick service
Sales people and service repair workers are friendly, supportive and kind
Love the quality of all our bikes from Mile Hill. Always great service!
Pre-sale was better than previous shop I went to. Jordan provided good information, but in hindsight I wonder if I really got the bike I wanted. Only three bikes were available for me to look at and of them, one was missing parts (was salvaged).
Post sale was not so good. I took a day off work, drove two hours to be treated very unsatisfactorily. I should have been elated on my trip home but felt empty and unfulfilled. I felt like I was being rushed out of the store. I did not feel like my $5K purchase was appreciated - it was like you got your money now get the heck out of my store. The bike was not properly fitted to me, a level of service most bike shops provide on even their cheapest bikes. Tires were very low and when I mentioned I thought they may be low, but assumed it was the shocks. Jordan did not bother to check the tire pressure. I think should have been obvious when he clamped down the bike on my rack and the clamp pushed the tire down to the rim. But hey he got my money so why should he care. Now I have a $5K bike I can't really ride because the tires are too low, and I have no idea how to air the tires up with these strange valve stems? Going over the bike features was rushed and somewhat incomplete. The bike was not cleaned - it had packing residue on it. He did wipe what was originally seen on the handlebars but there was a lot more on the fenders and other parts.
Your tag line on your web site must only apply to certain customers -
"We believe in doing business by the Golden Rule - "Do to others as you would have them do to you."" or maybe you like being unappreciated.
To your last question - what can you do to make things right? Maybe you should ask yourself that question. What do you think you should do; what do you think would be appropriate? How about this - you make the 2+ hour trip to Springfield and air up my tires, make sure the bike is cleaned, properly adjusted and fitted to me. You do that and when I buy my second bike next year, I may consider buying from you.
Everyone is knowledgeable, friendly and eager to help! They provide a quality service of a high quality product!
Mole Hill Bikes does a thorough job with care for my bike. They are like family to me.
I took in an older bike, that had been converted into a e-bike with a kit. The staff members were great. They listened and took their time explaining the problem. They were very patient with my questions. They know their business.
The back brake pad which was just fixed broke right after my first ride after getting it home.
The staff was very knowledgeable and very friendly. They were patient with us as our daughters tried multiple bikes. Very good experience 👍🏻
Mole Hill Bikes are honest people working hard and running and honest business.
We initially drove the 1+hr trip because of the large variety of bicycles, including electric bicycles. The electric bicycle we had found online was available in-store. However, we did not like it, but we tried several others and ordered two of them. We enjoy using the Rewards that we earned, including applying them to cover partial costs of repairs now that our bicycles are out of warranty. We have recommended Mole Hill Bikes to friends and family even though they too will have a long ride to get there. Last week we visited again where you stood behind a previous repair (paid for primarily with Rewards) and did not charge us for this one. We have both remarked to each other and others that this was a strong indication of your trustworthiness as an ethical business.
Quality Bike gear and helpful service answering questions.
Thank you.
Your personal and professional service was outstanding. Everybody there was so helpful.
Everything!!! They are the best bike shop in all of Virginia.
Great range of products and knowledgeable super helpful staff.
Personal service and quick response!
Customized service. Attention to detail. Very thorough in answering any and all questions.
We have nothing but high praise for Mole Hill Bikes! We’re older and had purchased two Rad Bikes so we can still be active. We only had them for a couple of weeks when one gave us significant trouble. We called several places, explaining that we are scheduled to leave for vacation in three days. Nobody seemed to care very much, until I discovered Mole Hill Bikes. They were friendly, caring and were even willing to stay open if we wanted to bring the bike in that day. Since it would be over a six-hour drive round trip, we said we’d be there the next morning. When we arrived they were quite busy but they greeted us immediately, with smiles and clear expertise. Jordan didn’t take long to discover the issue, which would require ordering a part. He knew we were going away, so he said he would go to their other location to see if he could find it. He did, he explained everything, taught us quite a bit about the bike, and was very reasonable in the cost. We will happily do the long drive to return if/when we need help again.
Prompt service and very knowledgeable sales representatives.
Friendly, knowledgeable, nice selection.
They were very prompt and worked with our short schedule. They worked with our budget and were willing to work on "farm" bikes.
I appreciate the time spent to help customers decide.
This was our first time to Mole Hill Bikes and we were very impressed. We have friends that have gone there for years and have told us how much they like it there, so we finally made the trip there and enjoyed the friendly service. They took time with us, answered all of our questions, were not pushy at all, and let us make our own decision. We live in the Staunton area, but will definitely be making more frequent trips! Great Place!
Very nice staff and very knowledgeable. Selection of bikes were great. We enjoyed being able to ride the bikes before purchasing. Great accessories available.
We get all of our bikes from Mole Hill! Wonderful customer service and experts with all things bike related. No other place like it!