based on 1843 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly, professional and knowledgeable.
Quality of products Knowledge and friendliness of staff
Great products as well as friendly, and very knowledgable and helpful service.
Great personal service. Thanks for all your help. I hope to meet y’all at your store.
High professionalism and good communication. Work completed in timely fashion
Great bikes and well setup
Jordan will take care of you
Very professional and attentive to your needs.
You have great products and price points for everyone and when I come in I feel like I’m greeted warmly and with respect no pushy sales people just people that want to help the best they can in an inviting manner. I feel I can trust them to provide a quality product at a reasonable price.
Great quality, great service
Good service and fair price. Good family atmosphere
Mole Hill Bike Shop has never let me down. They always go above and beyond to ensure my biking needs are taken care of.
Mole Hill Bikes offers fair prices and excellent customer service.
Knowledgeable staff. Reasonable prices.
Excellent products, knowledgeable staff and excellent service. Also the local business that has always taken care of our bicycling needs for our whole family. Beats online anyday. Thank you.
The staff is great! They took the time to review the bikes, talk with my daughter and make suggestions. We test rode several bikes and found the one that fit her the best. We did go to 3 other bike shops the same day but returned to Mole Hill. When we returned we had our minds set on a 20" bike but ended up going with a 24" so my daughter can "grow" into the bike.
We drove over 45 mins from Strasburg VA because a friend had bought a bike for his daughter last year from Mole Hill. We will share with everyone our positive experience.
Wonderful people. Expert and efficient service.
Reliable
Friendly, fair, reliable sales and service
Competent and personal service.
The price for repair work is very reasonable. Repair work is done rapidly and expertly.
Even though it's a two hour drive to their shop, I do it because I can depend on Mole Hill Bikes!
Jordan listened to my concerns and quickly helped pick out a bike that was a good fit for our needs among the overwhelming number of choices. He patiently answered my questions and was not offended as I took notes. After we settled on the brand and model, he helped to locate the accessories I needed. I highly recommend his business.
Quality products!
Excellent customer service!!
The staff and owner are knowledgeable and very helpful. Within a very short time, the troubles with my bike were diagnosed, and the service on the bike appears very good (weather has prevented a longer ride thus far!)
Quality workmanship you can count on at a fair price.
Expertise, quality, customer service, attention to detail. It's a pleasure to come into your shop!
Had a great experience. Friendly, knowledgeable service. This will be our go to shop.
Speedy and efficient
Great experience with Mole Hill Bikes! We worked with Jordan who kept us informed about the exchanges with Aventon, the problems and progress with fixing the E-Bike and when the bike was ready to be picked up. Thanks again!
Great service and support!