West Point Cycles - Main St.
215 East 2nd Avenue
Vancouver
BC V5T 1B6
Canada

Customer Testimonials

Report a concern   April 25, 2020 — Rated 9 out of 10 by P.J. West Point Cycles - Main St.
What do you like about our products and services?

Good efficient service, thank you
Report a concern   April 23, 2020 — Rated 10 out of 10 by Robert Sanz West Point Cycles - Main St.
What do you like about our products and services?

The item I intended to purchase was not available contrary to what the website stated. None the less, I was adviced immediately and refund was made immediately. Yes, I would recommend WPC due to their efficient customer service considering the times we are now facing.

Report a concern   April 19, 2020 — Rated 10 out of 10 by K.E. West Point Cycles - Main St.
What do you like about our products and services?

Andrew was wonderful to deal with. Professional, detail-oriented and customer-focused. We had a bit of a hiccup with an online bike order - he quickly found a win/win outcome to remedy the situation. I recently bought another bike from another shop - I wish I had purchased it from Westpoint Cycles instead! Will recommend to friends and family.

Report a concern   April 18, 2020 — Rated 10 out of 10 by L.B. West Point Cycles - Main St.
What do you like about our products and services?

Professional, quick friendly service!

Report a concern   April 16, 2020 — Rated 10 out of 10 by R.B. West Point Cycles - Main St.
What do you like about our products and services?

Excellent service every visit

Report a concern   April 10, 2020 — Rated 10 out of 10 by Bruce Patterson West Point Cycles - Main St.
What do you like about our products and services?

Your service model is exemplary.
No one ever walks into your store without being greeted, even when it is busy.
Report a concern   April 10, 2020 — Rated 9 out of 10 by K.B. West Point Cycles - Main St.
What do you like about our products and services?

Excellent product knowledge, professionalism of staff, quality maintenance services, good selection of high end product

Report a concern   April 10, 2020 — Rated 10 out of 10 by A.M.G. West Point Cycles - Main St.
What do you like about our products and services?

The employees are professional and knowledgeable. I appreciate that the store was open during social distancing to help service our riding. West Point Cycles has aided us in maintaining our fitness and safety in exploring Vancouver and beyond by bike. Thank you and stay healthy!

Report a concern   April 10, 2020 — Rated 10 out of 10 by A.C. West Point Cycles - Main St.
What do you like about our products and services?

Good service by experienced staff. My gears run very smoothly now! They respected social distancing and wiped my bike down many times. I realized they are as worried about catching coronavirus from me as I am from them! What a world.
Report a concern   April 8, 2020 — Rated 10 out of 10 by Tony Kwon West Point Cycles - Main St.
What do you like about our products and services?

Everything was perfect and all staffs were very helpful
Report a concern   April 6, 2020 — Rated 10 out of 10 by Mike Keenlyside West Point Cycles - Main St.
What do you like about our products and services?

The service is very friendly and efficient. The product sold is of the highest quality and the company stands behind its service and merchandise.
Report a concern   April 5, 2020 — Rated 10 out of 10 by Taline Arslanyan West Point Cycles - Main St.
What do you like about our products and services?

Great service, great staff, I always enjoy my experience walking into WPC Main Street!!! Thank you for a great bike service.

Report a concern   April 5, 2020 — Rated 10 out of 10 by Stephanie Baufeld West Point Cycles - Main St.
What do you like about our products and services?

Everything from the smiling faces at the door to the guaranteed service. Great selection for the recreational cyclist to commuter to racing.

Report a concern   April 1, 2020 — Rated 10 out of 10 by A.A. West Point Cycles - Main St.
What do you like about our products and services?

Very profesional service and quickly response ! Super happy to recommend them and highly skilled and passionated team !!!
Report a concern   March 28, 2020 — Rated 10 out of 10 by A.H. West Point Cycles - Main St.
What do you like about our products and services?

Excellent customer service

Report a concern   March 28, 2020 — Rated 10 out of 10 by S.D. West Point Cycles - Main St.
What do you like about our products and services?

The customer service is outstanding.
Report a concern   March 26, 2020 — Rated 9 out of 10 by Franklin Schryver West Point Cycles - Main St.
What do you like about our products and services?

Staff is knowledgable, friendly and effective.
Trek bikes are awesome.
Report a concern   March 25, 2020 — Rated 10 out of 10 by Ashton Pearson West Point Cycles - Main St.
What do you like about our products and services?

Great handling of the COVID-19 situation. Your team was able to quickly, efficiently, and safely fix my popped tire. Thank you!
Report a concern   March 24, 2020 — Rated 10 out of 10 by D.G. West Point Cycles - Main St.
What do you like about our products and services?

Your salesman from Main and 2nd was excellent
Report a concern   March 23, 2020 — Rated 10 out of 10 by Karole Sutherland West Point Cycles - Main St.
What do you like about our products and services?

We are devoted to TREK products and more importantly huge fans of the terrific customer service we have always experienced at West Point Cycles going back many, many years. We have bought a lot of bikes from West Point because of their customer service and because they have such a great range of products. We recently purchased e-bikes after over a year of research looking into literally dozens and dozens of options. Based on our needs there were several bikes with comparable specifications and similar pricing. Our decision to purchase TREK e-bikes was based on our experience with West Point Cycles. We know they will be there for us for servicing needs and will cheerfully help with questions and even the most minor of issues. They treat every customer with respect, kindness and professionalism. They have earned our business with their 'above & beyond' approach to customer service and we will continue to confidently recommended them others.

Report a concern   March 22, 2020 — Rated 10 out of 10 by G.M. West Point Cycles - Main St.
What do you like about our products and services?

Prompt, informative, great staff
Report a concern   March 21, 2020 — Rated 9 out of 10 by D.J. West Point Cycles - Main St.
What do you like about our products and services?

Communication is good, staff are honest and defer to those around them with more experience when necessary. Not inexpensive, but I've always had a good experience with the shop.

Report a concern   March 19, 2020 — Rated 10 out of 10 by Moira Munro West Point Cycles - Main St.
What do you like about our products and services?

Knowledgeable, helpful, pleasant service. Great advice on small concerns.
Report a concern   March 19, 2020 — Rated 10 out of 10 by J.S. West Point Cycles - Main St.
What do you like about our products and services?

Everyone I dealt with were friendly and very knowledgeable.
Report a concern   March 17, 2020 — Rated 10 out of 10 by Emmanuel Beraud West Point Cycles - Main St.
What do you like about our products and services?

Service package was just what I needed. New parts and thorough cleaning, I feel like I bought a brand new bike!
Report a concern   March 16, 2020 — Rated 10 out of 10 by S.K. West Point Cycles - Main St.
What do you like about our products and services?

Reasonable price, good advice.
Report a concern   March 16, 2020 — Rated 10 out of 10 by V.C. West Point Cycles - Main St.
What do you like about our products and services?

Good quality brand and friendly staffs

Report a concern   March 15, 2020 — Rated 10 out of 10 by T.W. West Point Cycles - Main St.
What do you like about our products and services?

Friendly, non judgemental, helpful staff. Repair service is very organized with specific dates and the bike was ready hours early!
Report a concern   March 15, 2020 — Rated 10 out of 10 by O.L. West Point Cycles - Main St.
What do you like about our products and services?

Good service from staff!
Report a concern   March 12, 2020 — Rated 10 out of 10 by Arliss Renwick West Point Cycles - Main St.
What do you like about our products and services?

Had a tune up - process was described very clearly, with a specific date given that I could pick up my bike. No surprise fees either (and they did a great job!)

Privacy Policy