Customer Testimonials

1. Clean store (Main St.)
2. Organized staff- had a system for managing customers
3. Andrew was professional and plesant

It is always so nice to come into the shop, even in these unprecedented times. It feels like coming home to my biking family! The team at West Point always goes the extra mile to make you feel like you are the only person in the shop even on the craziest of days. Would not want to shop anywhere else. Thank you for all that you do and continue to do.

Thank you for your help in finding a bike that is just right for me! Not just the bike but the help choosing accessories which you were able to immediately fix to the bike yesterday when I picked up the bike. I love my new FX 3 Stagger - just returned from the Stanley Park circuit route and enjoyed every minute of it - loved my "1" gear on the hill! My daughters have also shopped at Westpoint in the past, one for a new bike and accessories, and the other for tune-ups and fixing up an old bike. We all really appreciate the expertise and friendly service. So glad you are here in Vancouver!

First name removed

I bought a Garmin 530 bundle and it was missing the heart rate monitor. While it was frustrating to have spent $600 and not have the entire product. Andrew did a great job of communicating with me. He had the heart rate monitor in the time frame he said he would, as well as gave me prompt updates and responses to my correspondence along the way. (During a pandemic with reduced hours...)

I've purchased bikes and accessories from a number of stores and the general sales attitude seems to be, 'meh, whatever' once you've paid. I feel like WPC put in all the effort they could to show they care about a customer having a good experience with the store.

Having little prior knowledge on bikes, I felt it best to send a lengthy and detailed email to potential bike stores for assistance. Through browsing and online reviews, I narrowed down my options to 2 bike stores: 1 that was a 20 mins walk from where I lived and the other being WestPoint Cycles (Main st.) which required driving.
I sent virtually the same email to the two companies which described how I envisioned myself riding the bike and the purpose I wanted to use it for. I included bikes that I saw on their website along with my height requirements, concerns of bike weight, price range, and requested whether there were other recommendations they may have based on what I desired.
The store that was closer to me suggested coming in-person while Dylan A. from WestPoint Cycles responded with an email just as detailed as my first. He responded with advice, suggestions for other models, complications I may experience, etc. I was impressed by how detailed his email was along with his willingness to educate me on bike riding in general. Furthermore, he gave a follow-up phone call to book an appointment and to go over my options again. His email response alone convinced me to choose West Point Cycles.
Upon arrival, Dylan allowed me to test ride the bikes we mentioned, and Andrew R. assisted me with installing a Bike Stand at the last minute (even though they were technically closed). Both gave me advice on the best accessories on the market, SHIELD registration, and what benefits I received as a new client. Their advice was educational and their upsell techniques were non-invasive.
To be completely honest, I have not been so impressed by a service from a retail store in a very long time. Their methods are professional, non-invasive, customized, and educational all at once. From their email response, phone call, consultation, and in-person pick-up. Their service, recovery, and professionalism are seamless, and they gained a lifetime client because of it. Sincerely, I would recommend this company to anyone. The staff and management appear empowered as a team and should be incredibly proud. Hands down 5 out of 5 stars.

Good service, friendly staff

I bought my bike online. While I received a confirmation email, I did not receive a further email indicating when the order would be processed and the bike available for pick-up. I appreciate that your staff are busy and it takes time to go through online orders but as the bike was in stock, I thought it would be processed fairly quickly. I would have appreciated receiving an email update telling me when the bike would be available. Even if I had to wait several more days, at least I would have known the schedule. I had to send an email following up.

Once I received notification that the bike was ready for pick up, the staff was great in contacting me to schedule an appointment. I liked getting the calendar invite and the in-store staff was great in helping me select a helmet, lock, demonstrate how to use lock, etc. The in-store experience was top-notch.

My husband has since ordered a bike online as I recommended you to him (he's been looking for a while).

I felt like my associate took so much time to listen and figure out what would work best for me with regard to bike likes and pannier/pack. Wasn't rushed and left feeling great.

Quick at responding my order and questions, and have stock of the bike I am interested in, especially at this crisis times. They even sanitized my bike when I picked it up.

I love the staff, they're all helpful, knowledgeable, easy to deal with and go beyond expectations of service

Helpful staff

Prompt response, professional and friendly staff. They went above and beyond to get my bike ready eventhough the store was closed. Will definitely recommend this store. Thank you West point Cycles team on a job well done!

Really great help in spite of the Coronavirus, well done! My son loves his new bike.

Great service provided given the circumstances from COVID-19. Quick, easy and friendly!

Helpful, knowledgeable and sensitive to the present climate needs.

Good inventory, friendly staff and prompt service

One on one service

I needed an upgraded hybrid bike. For 20 years I have frequented Kerrisdale But movingbclosercyo Main Street I went there for my new bike. Excellent service and good listening helped me get another super bike recalibrated to fit my physical needs. I found the staff personal and professional. Thank you.

Good selection. Generally good service.
Kerrisdale group very good.

Good range of bikes and staff expertise.

Very friendly staff and nicely organized

My kids love their new Trek 24” bikes they got on the weekend

Very courteous and professional service.

Customer service is outstanding. All questions are answered with an honest and straight answer. Even in the case of misunderstanding, they always put customers first with a sound business sense. Thank you!

Very personal service.

Repairs were made quickly and done well with friendly service

Easy online ordering. Very helpful and friendly staff. Great overall service. Thanks so much for my new bike accessories.

your staff are kind and talented and professional. And so good natured in these covid times. They are the best.

Friendly, knowledable staff. I know they're looking out for my best intersts. Trust them totally - have often told them if they see something that absolutely needs doing, just go ahead without even calling to confirm.

Very friendly and knowledgeable service staff