based on 1160 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Staff was very friendly and experienced. I was delighted with my experience!
The YNot Cycle store in Lexington Ohio has a nice selection of Trek brand bikes and accessories. The owner is not the most friendly, but helpful.
Staff is so helpful, friendly and beyond patient when I could t make up my mind. I love my Electra!!
Dave took the time to show me how to change my rear tire. Had never done it
Helpful, friendly. I needed to ship a bicycle I bought for my son who lives in Utah. They took care of packaging and shipping it. Good inventory of bike accessories. A place to rent bikes when needed.
The availability of your product was like no other competitor, I know because I checked them out, and your staff (Mickie) and owner (Eric) were more than kind and helpful! We will definitely be repeat customers!
Top notch customer service! They had the bike we were looking for in stock and adjustments were made in store so my son could right it out the door. Service times and fees are reasonable on bike repairs. No need to go to the big box stores!
I recently took my Domane SL5 to the Lexington shop for repairs due to a crash and also for a tune-up. Work was very professional, done in a timely manner and at a reasonable price. I do not hesitate to recommend Y-Not to anyone looking for a bicycle. Support your local bicycle shop! Unlike the "big box" retailers, they are there for you after the sale
thanks for fixing my pedals the same day
Always knowledgeable on what bike is good for my family. Staff is very friendly and kind and carry the best name brand around. Thanks for everything!
Good service. Very important to me.
Very customer oriented
I like the personal service and first name basis. Quick repair service by the best mechanic in this part of Ohio, Eric.
The products they sell and their customer service are great. I have purchased 3 bicycles from them in the last 15 years.
Always friendly and helpful service
The staff is always polite and personable
We were very pleased with the service received from the staff. They were friendly and knowledgeable about the bikes and gear that we were looking to purchase. I highly recommend anyone to check out Y-Not Cycling and Fitness in Lexington for their cycling needs.
Great service and answered all my questions.
Excellent customer service. Very friendly.
Excellent customer service, quality work.
Great staff!
Awesome job and very excited to have used your service
Service was fast and friendly, work was done extremely well - would highly recommend!
My name is Ryan and I live in Centerburg....I took 3 bikes in that needed tuned up and some repairs. I had neglected maintenance on them for quite some time so they were a bit rough. The staff at Y-Not was amazing! They communicated very well and managed my expectations by calling me before getting too far into some of the work to make sure I understood what they were recommending as far as the work and how much it would cost. They completed the work ahead of their projected schedule and did a fantastic job getting the bikes back into great condition. They exceeded my expectations at every level! I highly recommend Y-Not for quality and value and integrity! I will always recommend them to everyone I can....Thanks and great job!!!
Fast friendly service! They made my old bike better than new, and ready for pick up in 2 days!
Always willing to help with any problem that I might have. They value customers and if a product isn't in stock they'll do whatever they can to order it and get it in stock!
I had been looking for a Trek FX3. I finally found one. I bought it online and the guys at Y-Not are going to hold it until I come up from Florida to visit family. I bought a Schwinn mountain bike from Y-Not in 1997 and am still riding it today.
Good service...Always professional service.
quick service . and had parts
Fast, friendly service. They went above and beyond to fix my bike, even though parts are pretty scarce right now for Trek bicycles.