based on 1160 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt service.
Awesome service and help in selecting the right bike!
Friendly and quality service and merchandise.
ERIC HAS ALWAYS GONE OUT OF HIS WAY TO GET MY HEED FOR ME - HAVE BEEN ORDERING FROM YNOT FOR THE LAST FEW YEARS.
THANK YOU!!
BETSIE - ASHLAND
Excellent quality products, and customer service!
The lady that waited on us was great!!!
The fellow that went over the bike I bought was also great!!!
Very nice shop.
Thanks
Very friendly and knowledgeable staff. Very happy to have bikes restored to workable condition.
everything
Good work
Very kind & informed salesman.
Always friendly and generous with customer care!
Eric's warm smile.
friendly service, helpful.
very helpful,and answers any questions you may have. i recommend them to every one i talk to.
Fast, friendly, and thorough
When I need service I get it immediately. The management is very helpful and friendly.
Service
The service I have received in Mt. Vernon, Ohio is very good, gracious, and fair. Dave is a very good listener, willing to help, knows his stuff, and do what is right for his customers.
I also have been happy with any purchase that I had made there. Good quality.
Your customer service is just as we like it, not high pressure but informative. Calm, kind and friendly atmosphere. Our new Townie’s are far superior to any bikes we have ever had. Thank you for being fair with us on the prices you gave us for our trade-in’s. We are recommending Townie’s and YNOT to our friends.
Very helpful and accommodating. They know what they’re doing and don’t break the bank!
We have always enjoyed Y Not Cycling, whether seeking service or buying bikes or accessories. The staff are very knowlegeable and helpful.
The Electra bicycle I purchased is the right bike I’ve been looking for. Ease of operation for someone trying to get in shape. Comfortable for a big guy. I look forward to many years of use. Thanks.
Quality products. Knowledgeable, friendly and helpful staff. Local in our community.
Eric was kind enough to hold a bike for me until I could drive up from Cbus later that same day. I'm very appreciative of his kindness, as I know stock is low and new bikes, parts, and equipment are coming in slowly. Love my new Trek Verve 2 disc! Thank you!
Knowledgeable and quality work
We like the personal service of the store AND we really appreciate having a bike shop in our small town.
Kind and efficient
Thanks for all your help !!
Very helpful, attentive and willing to answer all my questions regarding purchase of an ebike!
Very professional and very good product.