based on 363 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and helpful staff.
Products are of excellent quality! Service is great because they're very knowledgeable and helpful. I ended up purchasing a bike on my first visit and it was assembled right away for pick up. They're pretty busy but you move through rather well.
Great service, great selection of biking needs, and very knowledgeable!
Friendly, helpful, available products and close to the bike trail!
Helpful staff
Eric and the staff are always helpful !
Everyone there is just awesome!!!
I’ve been purchasing bikes from since I was a child now I’m buying them for myself, children and grandchildren
Excellent equipment and excellent service.
Friendly local store with good service.
You had what I was looking for when I previously was there you did not
You had the bicycle I thought I wanted and allowed me to test ride it. But after riding it I decided I wanted to try a different bike and ended up with the second one I rode. It's nice you have a trail so close to your business so I could try out the bikes. When I finally decided which one I wanted you had it ready the next day (it was still in a box). When I decided to get a bike carrier for my truck it was put on my truck for me and my new bike was put on the carrier and off I went.
Good service and good selection.
Excellent service. Before the promised time.
Fast service after stopping in without an appointment.
Staff is always friendly and helpful!
A convenient location being by the Lexington bike trail and a very knowledgeable friendly staff.
They had the bike i have been looking for. Great customer service.
Always have what I need
Always friendly and good service.
The whole staff was very friendly and helpful. From letting us test ride what bike we liked on the trail to picking up the bike. When picking up the bike they put on all the accessories that we wanted and made sure everything was correct from the speedometer to brakes.
Friendly. Good products
your tune up service was fast and reasonably priced.
Friendly and knowledgeable...will be back for any of our cycling needs
Great service! Beautiful trails:)
The folks at Y-Not are so knowledgeable but easy going that you never feel pressured or stupid. I really am a casual biker, but I have never felt dissed when I've been in to get some piece of equipment (which always requires a ton of questions from me that I am sure are at least somewhat annoying to the bike guy). Bottom line: great service and great attitude.
great service
Products are quality items and the customer service is excellant!!
Y-NOT has been extraordinarily helpful in repairing my bicycle for a reasonable price. The owner (I believe) was friendly and knowledgable. I have recommended Y-NOT to multiple friends, and will continue to do so in the future.
The tune-up process and repair was explained to me very well. The bike has ridden great since I got it back from Y-not.