based on 1064 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast service after stopping in without an appointment.
Staff is always friendly and helpful!
A convenient location being by the Lexington bike trail and a very knowledgeable friendly staff.
They had the bike i have been looking for. Great customer service.
Always have what I need
Always friendly and good service.
The whole staff was very friendly and helpful. From letting us test ride what bike we liked on the trail to picking up the bike. When picking up the bike they put on all the accessories that we wanted and made sure everything was correct from the speedometer to brakes.
Friendly. Good products
your tune up service was fast and reasonably priced.
Friendly and knowledgeable...will be back for any of our cycling needs
Great service! Beautiful trails:)
The folks at Y-Not are so knowledgeable but easy going that you never feel pressured or stupid. I really am a casual biker, but I have never felt dissed when I've been in to get some piece of equipment (which always requires a ton of questions from me that I am sure are at least somewhat annoying to the bike guy). Bottom line: great service and great attitude.
great service
Products are quality items and the customer service is excellant!!
Y-NOT has been extraordinarily helpful in repairing my bicycle for a reasonable price. The owner (I believe) was friendly and knowledgable. I have recommended Y-NOT to multiple friends, and will continue to do so in the future.
Fast, friendly service. They went above and beyond to fix my bike, even though parts are pretty scarce right now for Trek bicycles.
Staff was very friendly and experienced. I was delighted with my experience!
The YNot Cycle store in Lexington Ohio has a nice selection of Trek brand bikes and accessories. The owner is not the most friendly, but helpful.
Staff is so helpful, friendly and beyond patient when I could t make up my mind. I love my Electra!!
Dave took the time to show me how to change my rear tire. Had never done it
Helpful, friendly. I needed to ship a bicycle I bought for my son who lives in Utah. They took care of packaging and shipping it. Good inventory of bike accessories. A place to rent bikes when needed.
The availability of your product was like no other competitor, I know because I checked them out, and your staff (Mickie) and owner (Eric) were more than kind and helpful! We will definitely be repeat customers!
Top notch customer service! They had the bike we were looking for in stock and adjustments were made in store so my son could right it out the door. Service times and fees are reasonable on bike repairs. No need to go to the big box stores!
I recently took my Domane SL5 to the Lexington shop for repairs due to a crash and also for a tune-up. Work was very professional, done in a timely manner and at a reasonable price. I do not hesitate to recommend Y-Not to anyone looking for a bicycle. Support your local bicycle shop! Unlike the "big box" retailers, they are there for you after the sale
thanks for fixing my pedals the same day
Always knowledgeable on what bike is good for my family. Staff is very friendly and kind and carry the best name brand around. Thanks for everything!
Good service. Very important to me.
Very customer oriented
I like the personal service and first name basis. Quick repair service by the best mechanic in this part of Ohio, Eric.
Excellent service. Before the promised time.