based on 1160 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Dave who works there at the Mt. Vernon store was so kind and helpful. He took very good care of me. I love my new bike!!! It is the 3rd bike I have bought from Y-Not's and have always been happy. Thank you!
Quick quality service. The only place I trust with my bike.
Nice convenient location. Staff is very knowledgeable, friendly, courteous.
Just got my bike tuned up at took it for a 40 mile ride today. It was great! I think it performed better than the day I bought it. Definitely recommend these guys. It will be the place I come to for my biking needs.
Service is very thorough and generous in tuning up older bikes
I like the selection of gear and accessories.
My last repair was done while I waited - very convenient for me.
They had the bike that I wanted. Drove an hour and a half to get it. The staff were very friendly. They double checked the brakes and gears before I left. Very satisfied.
Always friendly and helpful.
Great friendly service
Friendly help and comparable prices. Love Trek products.
Not an inviting atmosphere. Felt like I was bothering staff.
Every time I stop in everyone is friendly and ready to help me find what I am looking for or service the bike if needed. You do not get this level of service very often - it ensures repeat business and smiles!
Jeff and Mickey were both very helpful!
Quality products and excellent service. Very friendly and accommodating!
Great selection of new bikes and a few used bikes.
They were able to take a "troubled" motor assist and battery and make it work on my recumbent!
Great service, friendly and knowledgeable staff, quality products, and good selection.
The people! Eric rocks!
Knowledge! Service!
Friendly and very competent. I have them tuneup my bike every Spring. Nice doing business with them.
JJM
Always helpful and knowledgeable. Thanks!!
The customer service there is great! There are plenty of options for bikes and gear and we were able to find what we were looking for. We’ve also had repairs done that were reasonable and done in a timely manner.
in to days world quality bikes are very expensive you have quality bikes and parts at reasonable prices sometimes can get some good deals plus its a very nice atmosphere I like shopping there
Staff was friendly, bike was repaired in a timely manner.
Repairs were done in a reasonable time and charges for labor were fair.
The gentleman fixed my bike issue on the spot without any prior reservation. Everyone that I encountered was very courteous and accommodating.
Always ready to help, super friendly
You guys are experts about your products and handle transactions quickly and efficiently.
Very knowledgeable, professional, and friendly ownership and staff. They go above and beyond to provide customer service and they definitely know their product. The Mansfield area is fortunate to have a local bike shop as good as this one. Would not hesitate to recommend them to anyone looking for a bicycle, parts, or service.
Job well done! They even cleaned up my kids muddy, dirty bikes! So, they did more than what was asked. Thank you!