based on 1046 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the selection of gear and accessories.
My last repair was done while I waited - very convenient for me.
They had the bike that I wanted. Drove an hour and a half to get it. The staff were very friendly. They double checked the brakes and gears before I left. Very satisfied.
Always friendly and helpful.
Great friendly service
Friendly help and comparable prices. Love Trek products.
Not an inviting atmosphere. Felt like I was bothering staff.
Every time I stop in everyone is friendly and ready to help me find what I am looking for or service the bike if needed. You do not get this level of service very often - it ensures repeat business and smiles!
Jeff and Mickey were both very helpful!
Quality products and excellent service. Very friendly and accommodating!
Great selection of new bikes and a few used bikes.
They were able to take a "troubled" motor assist and battery and make it work on my recumbent!
Great service, friendly and knowledgeable staff, quality products, and good selection.
The people! Eric rocks!
Knowledge! Service!
Friendly and very competent. I have them tuneup my bike every Spring. Nice doing business with them.
JJM
Always helpful and knowledgeable. Thanks!!
The customer service there is great! There are plenty of options for bikes and gear and we were able to find what we were looking for. We’ve also had repairs done that were reasonable and done in a timely manner.
in to days world quality bikes are very expensive you have quality bikes and parts at reasonable prices sometimes can get some good deals plus its a very nice atmosphere I like shopping there
Staff was friendly, bike was repaired in a timely manner.
Repairs were done in a reasonable time and charges for labor were fair.
The gentleman fixed my bike issue on the spot without any prior reservation. Everyone that I encountered was very courteous and accommodating.
Always ready to help, super friendly
You guys are experts about your products and handle transactions quickly and efficiently.
Very knowledgeable, professional, and friendly ownership and staff. They go above and beyond to provide customer service and they definitely know their product. The Mansfield area is fortunate to have a local bike shop as good as this one. Would not hesitate to recommend them to anyone looking for a bicycle, parts, or service.
Great service and pricing. I have been a customer for over 10 years and never been disappointed.
The people are knowledgeable and the time service was great.
It's good quality and on time service
Quality products competitive prices. Service after the sale. Sponsored events. Knowledgeable sales and service people. Computerized, I recently took my bike in for annual service and they only needed my name and what I wanted them to do. The rest was already in the system.
I used to buy generic products for biking such as pants, gloves, and helmets because of price, but I discovered that the product lines at Y Not are a better value in spite of being more expensive.
The service is wonderful. They make a point of knowing me, so it is very comfortable taking my bike in for service. The service is done well and as quickly as can reasonably be expected. Even in busy times they will take the time to do a quick fix, if that is all that is necessary, to get me back on my bike in short order. They also stand behind their work. I once had to take my bike back in after it was serviced. They fixed the problem promptly with no haggling over who was responsible and with no additional charge.
Service is very thorough and generous in tuning up older bikes