based on 1160 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like trek bike their very reliable and ride very smooth
Very friendly and knowledgeable. Prices are better than other places in Columbus and online.
Polite and courteous plus helpful very informative on products
Great service.
Great company that still provides great local customer focused services. Friendly staff.
Shop local, our area relies on this.
We bought our electric bikes from them last year. They were very helpful in showing us all the different kinds and also lets us take them for a ride before we bought the bikes. They back their products 100 percent and give you your first tune up free! I highly recommend!
Great. Used. Bicycles
Excellent service
Professional, friendly and timely service!
Friendly and knowledgeable.
Y-Not staff is always friendly and knowledgeable. We have never been sorry we went into their shop. We love supporting this local business and are so glad they’re in our community!
The employees are very knowledgeable and helpful.
Dave was awesome. He listened to my story and what my goals were. We talked about possible options and came up with a bike he did not have in his shop. He got one in and it was perfect.
Customer Service is top notch!
Ever since I started going into the shop in Lexington a few years back I've gotten great service. After several used mountain bikes I finally bought a new one. I wanted to change a sprocket on it after it was already put together. Eric didn't bat an eye, he ordered it and got it put on. Now I just need to get out and ride it.
Very friendly and helpful. Good knowledge of product lines.
The variety of top of the line products is impressive.The staff was so friendly and very knowledgeable about all things bike.I will definitely return for future needs.
Small-town, personalized bike shop. At Y-Not you're a name, not just a number/commission. Very knowledgeable about what they sell and excellent service after the sale. Any chance I get, I tell people about Y-Not.
I always enjoy visiting with Eric, the owner. He is knowledgeable and very helpful. Great experience buying an E-bike!
I've used their services for 20 years, and I will get my bikes tuned up there again next year.
And I will buy my next bike there.
Very knowledgeable and friendly
Great products, service and friendly knowledgeable staff.
Friendly, efficient service
We love visiting Y-Not in Lexington. They have great service, caring staff members and they actually listen to you when you have a problem with your bike.
Great family friendly atmosphere. Will definitely buy bikes from Y-Not again!
Good customer service and a desire to always satisfy the customer. Usually have what I need in stock and if they don’t, it can be ordered and received within a couple days.
Service and quality of products
Local and family owned
The best little bike shop.
Friendly and knowledgeable folks !
Knowledgeable and helpful. I like the vibe of the shop.
very knowledgable staff great company!