Customer Testimonials
Professional and friendly service, understanding of your products and matching them with customer needs, top quality products and bicycles, and exemplary customer service.
Friendly, helpful, responsive, knowledgeable
Nice selection and knowledabke staff
Always top quality
Very helpful stuff .it take a time to explain all my questions.
Thnx
always fantastic service from the team. Marc and Linden were very courteous and helpful, and got my bike back to me very quickly. Thanks !
I find that the service staff at Westpoint know their stuff and are great to deal with. The staff followed through on what they said they would do and in the time they said it would take. Dependable.
Always helpful and pleasant service.
Always friendly knowledgeable staff!
Always friendly knowledgeable staff!
Great selection of product
Great service!
Very friendly and efficient service!
Service was fast and top quality.
You guys are great! Easy and speedy service. The only thing that I found a bit frustrating was trying to connect via the phone. Half the time the phone just rang through and I couldn't get a hold of someone. I know it's a small business though so understand that there might not be staff available to pick up. But still, that's the only thing that could improve I guess. Thanks!
Great customer service and fixed my bike on time with good communication.
Service staff very knowledgeable and helpful !
Thanks Oliver
Customer service is fantastic. Bikes are great quality also. Thanks
Delivered as promised. Personable staff. Organized retail location.
Great service- some of your staff are the most helpful and accessible that I’ve encountered at bike shops in this city. I bought a bike there years ago and will continue to bring my business there.
When i brought my bike in the service guy actually showed me what needed to be fixed and talked about the pricing for the work and parts before I even said yes to doing it. They also get your bike fixed very fast, my bike was in the shop for all of an hour. I would highly recommend this hike shop.
Service was done on time at a reasonable price. Knowledgeable service people, friendly and courteous.
Very professional. Impressed with their diligence in keeping me informed and obtaining my approvals as issues were discovered. Thanks!
Brodie was a great sales person. Very informative and helpful. Helped me compare and test different bikes. Also, gave me some helpful maintenance tips. The staff quickly assembled my bike and added accessories. Very happy with my new bike.
Best service always
Our Sales assistant was super friendly and knowledgeable and was so keen to impart his wisdom. He even emailed the specs about the bikes in which were were interested to us for further reading .
The vibe in the store was super chill and efficient at the same time as being professional - a hard combination to attain. Success !
Thank you
You take good care of your customers after the bike purchase. I had purchased 3 bikes in the last 18 months, 2 of them had brake leaks and pulsations (due to cheap components - Radius). You worked with TREK to get these replaced with proper Shimano T200, the components the bike should have had. You worked quickly and got us back on our bikes within a few days during the busy season.
I also appreciate coming in the store to get help and advise from your staff (Tom Ford, Phil, and others). I have bought helmets, bike pumps, lights, many other accessories. I feel you are well stocked with good products for different budgets.
I also appreciate the $20 coupons you sent out from time to time, it always makes me go back to the store to pick up a few more things I need.
Keep up the great work!
Cheers,
Kay
Staff helped me more than any other bike shop. I was impressed and will be back.
Customer service was by far the best in the bike mechanic shop! Very friendly and listened to the issues I was having. Far in pricing and quality of workmanship is really high!
Top notch bike service has been my experience. All service explained and documented. Would definitely buy my next bike here.