Customer Testimonials
Very efficient for adjusting my derailleur cable tension, and diagnosing wear. Your technician then very promptly set up a future appointment for me do do a much needed replacement repair of the gears and the chain.
Great sales team at the store!
Teresa and Nolan are awesome! The Kerrisdale location has always been one of the best bike shops in the area, no doubt thanks to Bob’s tenure and the excellent team he puts together.
I recommend West Point all the time. You won’t find a more honest and knowledgeable bunch of people anywhere else.
A great local bike shop that offers prompt and professional service. The team at the 2nd and Main store are very knowledgeable and friendly. Definitely a reputable place to shop.
Your staff in the service department was very helpful and professional; they were able to do the repair quickly while I waited. That is good customer service.
Great service and friendly staff!
Great bike service.
Number one… Knowledgeable staff. Rayne was amazing. Chris was great too!
Rayne was totally able to get me the best bike for my needs. So appreciated the expertise and in-site into what might fit my needs.
Quality product. Did my own research prior to coming to the store.
All staff was friendly and welcoming
Stag have been very pleasant to deal with and very knowledgeable. I really enjoy dealing with this store.
Location
Knowledgeable and friendly customer service. Good selection of bike accessories.
Great service
Really like my bike and the service is fantastic. All staff I have ever dealt with are amazing.
Great service and good people
Great interface, good service.
A rarity these days
Salesman Bob Gifford was a pleasure to deal with. Excellent product knowledge which made the
purchase of E-bike, helmet and accessories a smooth process.
Always freindly good service on time and good price
Excellent service provided by knowledgeable, customer oriented staff.
Good selection of bikes, components, and accessories.
Andrew was great
Great Service
Same people working there for several years now. Great indication of management and positive culture.
My husband loves his helmet and the staff were very friendly and easy to talk to.
Nolan was super helpful, and accommodated me beautifully. I was very grateful
I have an aging road racing bike from the last century and after a thorough going over at West Point it rides as though it were new.
Best customer service I've had at any bike shop by far. Always feel like my needs are being accommodated and that I matter.
Pleasant, helpful staff, service was prompt.
Lot of products in stock (not back ordered) like other shops
Fast and careful packaging
Everyone was so kind, friendly and helpful. Morgan from service was amazing!
Great people , they are very accommodating. They always find solutions with out overcharging. I have great service every time and not a single time I have been disappointed.
Rayne was very helpful and informative!
The service, information and expertise that Bob provided made the whole purchase process seamless.