Customer Testimonials
The fast friendly service was exceptional. The staff were knowledgeable in the service that was provided. Definitely will go back with all my bicycle needs.
Great and friendly guys working there…
Great selection and service.
Friendly and knowledgeable staff.
Highly recommend.
Responsive service.
Everyone is extremely helpful and friendly. Would highly recommend this place!!!
Everyone is soooo good looking 👌
Great service with a smile as usual from the West Point 10th ave. crew!
Great bike shop - awesome staff
Great selection, service, and prices!
Excellent service. Staff actually takes time to explain things properly and that means alot with the price of bikes and parts nowadays. The only issue I have with this store is that no one ever seems to answer the phones (EVER) and that is annoying for those of us that live far from the store and want to check inventory or ask questions at that store. Recently I had to call their sister store on West 10th for them to confirm inventory at that store in kerrisdale - which is ironic and ridiculous. This has been an issue for the past three years and something should be done about it.
I like how friendly and knowledgeable everybody is there,
Product and services are of high quality....
Great service, friendly staff
Service was great. Went through a brief run down on what my needs were to assess the most suitable bike for me.
Very efficient, courteous, no pressure by sales staff.
I'd definitely recommend West Point.
First name removed :)
Very professional folks. They understand your needs and guide you accordingly
They spend quality time with customers.
They are efficient.
They have a lot of options to look at.
We are "elderly" and have used a bicycle for years & years, just wanted to continue, so decided to get electric bicycles... checked with a few friends and a couple stores, then our Son took us in the West Point Cycles in Langley, where we found very friendly and professional advice, testing, measurements, we are quite impressed and feel confident, we made a right choice, getting the Trek bikes for both of us !
We are new to e bikes and appreciated the time and information provided by the team.
Great service, communication & follow-up. Appreciate all your help in getting me into my new bike!
Totally awesome service by people interested in helping me.
My problem was taken over by the staff, they fixed it and I was cycling again in no time.
Certainly have and will continue to recommend others to WPC.
Great selections & service
You’ve got the best bike mechanic in the city.
Very helpful staff with great recommendations :)
Quick shipping, pleasant note in the box.
Excellent communication and the staff verified that I really did want a 73 x 113 bb vs a 68. Appreciate the check! Also called me because one of the items was phantom stock, refunded came back quickly.
Kevin
At the langley store was awesome
Although I did not end up buying a bike from you guys due to unforeseen circumstances
His customer service was awesome and I will be back
Jason
I was greeted immediately u-on entering the store. I have complete confidence in the maintenance guys - they fix what needs fixing, and the fact that I had made an a—ointment meant that I had my wheels back in less than two days.
Very helpful and went beyond to help and get bike in shape within expected budget.
Excellent service! Fabulous Trek ebike! I have and will continue to share my experiences with my friends, family or for that matter even strangers who care to listen.
The staff are very nice, helpful, knowledgeable and friendly. I highly recommend purchasing from them. We have purchased several bikes from them and haven’t been disappointed!
Okay to share comment, but not my name.