Customer Testimonials
Great service
Got to the store at 5:57 pm at closing was stuck in traffic from Surrey. Asked if they were still open, and I just wanted to buy a Mudrucker.. They replied yes go ahead and have a look I can help you out. Thank you to accommodating me that evening will make my wet weekend ride some much nicer.
Friendly and prompt service, called looking for a product and the team had it available same day for me to pick up, particularly awesome since it was rain pants on a rainy commute back!
not sure you want to share this so I will leave it unchecked
- this seatpost was on a bike already and would explain why it was not in it's factory elastic holders in the factory box as the other 3 I have ordered from Trek directly
- my last order and interaction with this company was fantastic however this seatpost is broken - the level barrel adjuster is cracked.
Alot of cash for a broken part and currently is not available from Trek - I'd be happy with a barrel replacement kit and all would be good.
Email address removed
Good service on bikes...like any store there is always the need to get bikes back to customers as quick as possible....you might like to have management brainstorm how to do that in 2024
that would be store differentiator for you.....lots of business taken by Velofix due to speed of turnaround...could you afford to start a mobile van service ????
It was easy. We didn't have to book an appointment. We just rode the bikes there. We got an immediate diagnosis of what needed to be done and how much it was going to cost. We were given a date when it would be done and it was accurate.
Fast shipping, good product selection, easy checkout, Canadian, good communication
I love the fact that the store is not crammed. Lots of space to spears things out. Pleasant and helpful staff.
Very courteous, knowledgeable, sincere interest in you and your bike; quick follow up and objective advice when buying a bike and on going maintenance/advice. Best Jeffrey Mason
All of the people that I dealt with were friendly and helpful; one showed me how to lubricate my derailleurs to eliminate that whistling noise I've been having. The service that they did was finished before the estimated time. Thank you!
Excellent service
The service and help I have received from the Main St, West Point Cycles over the past decade has been outstanding! I greatly appreciate the staff’s enthusiastic and helpful attitude, as well as their prompt and thorough service!
I like that the shop is close to me and the staff are friendly and helpful
The staff is all so friendly and helpful. I was very impressed with their service for bikes that we bought from there. We were having issues with my daughters breaks after purchasing her bike 13 months prior. They (Gary?) replaced the bike brakes under warranty, cleaned up the bike and also added a Water bottle holder and bottle that my daughter was thrilled with! Thanks so much!
Honesty. Speed. Communication. Quality.
Knowledgeable staff.
Knowledgeable service helped me sort out decision on XCaliber 8 vs Dual Sport decision and found Schwable Marathon tires in 2 inch width for the XCaliber that I ended up buying at the Point Grey location.
Knowledgeable people
You have good advisors and complete supplies and parts
Thanks
Great customer service and bike always comes back in perfect condition , very knowledgeable as well
Good customer service, good products at a reasonable price & knowledgable staff. The exact opposite of a big box store.
Friendly staff. Good communication. Rapid Service. Helpful People.
Quick, no-nonsense, helpful.
Rayne was amazing! She took the time to point everything out and give me advice based on her own mountain biking experiences. She did not rush the process, but asked lots of questions and was genuinely concerned about my needs.
Great customer service. I've bought 2 bikes within a year and half from the west 10th location. Thank you Kiersten and Dave.
Neighbourhood location
Reliable service
Good quality products
took my daughter in to replace our thule trailer - the staff were super accommodating of an energetic toddler and even walked the box out to our car. thanks!
Good deals
Great customer service, knowledgeable staff, know how to fix my bike.
Helpful and very friendly