Customer Testimonials
Excellent service. Staff actually takes time to explain things properly and that means alot with the price of bikes and parts nowadays. The only issue I have with this store is that no one ever seems to answer the phones (EVER) and that is annoying for those of us that live far from the store and want to check inventory or ask questions at that store. Recently I had to call their sister store on West 10th for them to confirm inventory at that store in kerrisdale - which is ironic and ridiculous. This has been an issue for the past three years and something should be done about it.
I like how friendly and knowledgeable everybody is there,
Product and services are of high quality....
Great service, friendly staff
Service was great. Went through a brief run down on what my needs were to assess the most suitable bike for me.
Very efficient, courteous, no pressure by sales staff.
I'd definitely recommend West Point.
First name removed :)
Very professional folks. They understand your needs and guide you accordingly
They spend quality time with customers.
They are efficient.
They have a lot of options to look at.
We are "elderly" and have used a bicycle for years & years, just wanted to continue, so decided to get electric bicycles... checked with a few friends and a couple stores, then our Son took us in the West Point Cycles in Langley, where we found very friendly and professional advice, testing, measurements, we are quite impressed and feel confident, we made a right choice, getting the Trek bikes for both of us !
We are new to e bikes and appreciated the time and information provided by the team.
Great service, communication & follow-up. Appreciate all your help in getting me into my new bike!
Totally awesome service by people interested in helping me.
My problem was taken over by the staff, they fixed it and I was cycling again in no time.
Certainly have and will continue to recommend others to WPC.
Great selections & service
You’ve got the best bike mechanic in the city.
Very helpful staff with great recommendations :)
Quick shipping, pleasant note in the box.
Excellent communication and the staff verified that I really did want a 73 x 113 bb vs a 68. Appreciate the check! Also called me because one of the items was phantom stock, refunded came back quickly.
Kevin
At the langley store was awesome
Although I did not end up buying a bike from you guys due to unforeseen circumstances
His customer service was awesome and I will be back
Jason
I was greeted immediately u-on entering the store. I have complete confidence in the maintenance guys - they fix what needs fixing, and the fact that I had made an a—ointment meant that I had my wheels back in less than two days.
Very helpful and went beyond to help and get bike in shape within expected budget.
Excellent service! Fabulous Trek ebike! I have and will continue to share my experiences with my friends, family or for that matter even strangers who care to listen.
I personally really like the enthusiasm and kindness of your staff, I never feel like I am asking dumb questions (although I suspect I occasionally do). We are impressed by the quality of the brands you promote. The attitude of your staff comes across "we will find a way to make this happen" NOT "sorry we can't help you with that", sort of like "the buck stops here", lovely to be on the reseptive end of that kind of service. It was a joy to purchase my new bike through your company, we will definitely continue to deal with WEST POINT CYCLES.
Gloria & Graham Herbert
I loved the passion of the staff and their wiliness to help. Fantastic customer service with excellent people skills. Made me feel very comfortable and will definitely be back.
I purchased a Brompton bike from the Langley location and got amazing service! Dave spent time and care to make sure I got the exact model and colour I wanted and went through extra trouble to get me a matching rack as well. I really appreciate the time he took to teach me how to fold and unfold my new bike, too!
Friendly and knowledgeable staff that took great care when handling My high end road bike.
An unexpectedly high level of customer service.
Was looking for a new freewheel sprocket for my bike, an online search located one at West Point, and it was the best price I found . Ordered online and picked up a day later . Thanks guys!
Fast, friendly, helpful and thorough service!
Really enjoyed the service, good communication and helpful. Fan of Trek bikes as well.
You had what I was looking for at a great price. Very fast and free delivery. Liked the personal note on the receipt. Enjoy the ride
Great people - super helpful and attentive.
Great selection, service, and prices!