Customer Testimonials
The Staff is knowledgeable, and courteous. The repairs work.
Knowledge, communicating and reliability
they opened their doors early, an hour and half, for me. I was so pleased with them I bought a bicycle.
Extremely fast service.
Quick delivery ,great service will order again.
Thank you
Exceptionally helpful, friendly and knowledgeable.
You had the product that I was looking for , and offered free delivery . Awesome service
Thank you very much 😊
Ian Hadden
Great bikes, friendly staff and easy to set up service for my bike. Other places are surly and hard to bring your bike to.
I have a Trek bike, so I like that West Point Cycles is a Trek dealer. I also appreciate the student discount. Staff were friendly and helpful!
Consistently good. What more do you need?
Fast service.
The friendly and knowledgeable service
I brought my mtb in because I had damaged my lifter for my dropper. The service advisor and tech guys were both friendly and polite. They had it done in 40min. Thank you
Excellent customer service.
Exciting new bike day with new Trek Checkpoint ALR 5
Great customer service and very knowledgeable team.
Thank you.
Good price. Excellent customer sevice
Trek bikes are high quality. I have found your service dept very capable handlihg any service or repairs that I have needed.
I also find yor staff friendly and helpful.
Fast processing of online order.
Attention to detail,f friendly staff
Great people, easy shop to deal with Trek is a super convenient company. And the tall handsome mechanic is amazing at what he does ;)
The product is perfect for what it’s purpose and the service is very good the crew are very helpful and knowledgeable..
Customer service was very knowledgeable and pleasant and lots of in stock selection
Great customer service!
Helpful customer service and good sale price. My bike was shipped out in 6 days! Thanks 😊
Polite and quick service. Team is ready to help the customers
Rayne was the staff member who fitted me for my new bike. She was knowledgeable, attentive and I felt confident that she helped me select the best bike for my needs.
She communicated with me very effectively, and ensured that my bike was ride ready when I picked it up.
She answered all me questions capably and was quick to consult other staff members for information on issues which were not within her scope.
I am a very happy customer and would recommend Rayne and West Point Cycles to others.
Everyone is extremely helpful and pleasant to deal with.
Needed to replace front & rear bike lights. My request was quickly filled, options presented, and I left with brand new LED lights.
Nicest and best staff I have ever encountered in a bike store.
The mechanics were very helpful.