Customer Testimonials
Knowledgeable service helped me sort out decision on XCaliber 8 vs Dual Sport decision and found Schwable Marathon tires in 2 inch width for the XCaliber that I ended up buying at the Point Grey location.
Knowledgeable people
You have good advisors and complete supplies and parts
Thanks
Great customer service and bike always comes back in perfect condition , very knowledgeable as well
Good customer service, good products at a reasonable price & knowledgable staff. The exact opposite of a big box store.
Friendly staff. Good communication. Rapid Service. Helpful People.
Quick, no-nonsense, helpful.
Rayne was amazing! She took the time to point everything out and give me advice based on her own mountain biking experiences. She did not rush the process, but asked lots of questions and was genuinely concerned about my needs.
Great customer service. I've bought 2 bikes within a year and half from the west 10th location. Thank you Kiersten and Dave.
Neighbourhood location
Reliable service
Good quality products
took my daughter in to replace our thule trailer - the staff were super accommodating of an energetic toddler and even walked the box out to our car. thanks!
Good deals
Great customer service, knowledgeable staff, know how to fix my bike.
I would highly recommend West Point Cycles - West 10th. They are very competent and always so helpful whether you need repairs or advice on choosing a new bike. They did a great job of keeping my old vintage bike on the road and ti was a tricky job!
Friendly staff took the time to explain the features of the bike we ordered and to adjust it to fit my son, before and after a test ride.
Bought a roswheel bag
Oliver and other service staff went out of their way and beyond to solve a technically complicated problem. Consistently excellent to deal with. Frequent phone file up to update progress and develop alternate strategies to solve issues. Very much fully engaged and dedicated to seeing problem resolved.
Steve
Greats deals!
Friendly service!! Very helpful. Products are appropriately priced and good quality
Service is efficient. Staff know what they are talking about.
I have been dealing with west point cycles for a few years now. During this time, I've had nothing but positive experience. Every time I've required to have work done, it has been done expediently. I appreciate their honestly and willingness to please the customer. My most recent visit involved replacing a bottom bracket in a frame that had been sitting unused for sometime. Needless to say it was a struggle. Without their expert knowledge, I would not have realized the dream of having a perfectly working njs bike imported from Japan. They are riders who know "what's up" and I'm glad they are located near my home.
You did a fine job tuning up my bike.
Your technician explained everything he did to repair the bike.
Good people.
Timely service.
Excellent service and knowledge
Fast, efficient service
Sales reps knowledgeable about product, courteous and non-pressured. Had service dept check bike over before final sale. Test rode 2 treks, verve + 2 and 3.
Provided warranty and one month and annual follow-up services info and 15-20% discounts on accessories and racks for 30 days from purchase. Also overviewed e-helmets, locks etc.
I bought a Brompton bag and it was quite a bit less than competitor. I shopped online. Haven't been into the store. I don't live in Vancouver...
Thank you for accepting my return/exchange no questions asked.
Great service and knowledge about all things BIKES
Knowledgable, friendly staff who always make me feel special as a customer. The slecetion is fantastic, and there's always lots of laughter happening too - it's a great place to hang out
Knowledgeable staff.