Customer Testimonials
Friendly, not pushy sales/service.
Service and support by Andrew and the mechanics is excellent!
Great service and readily available products at competitive prices.
Very friendly and attentive. Wanted to make sure my bike tuneup was 100%
The service is fantastic and your techs are extremely helpful and knowledgeable.
First, kindness with customers, second professional knowledge.
You were top on these two issues. Great pleasure yo see you.
All gratitude to you. It is very well deserved.
Friendly knowledgeable welcoming
Great customer service, super efficient and friendly employees
I had great service from Nolan. He answered all my questions thoroughly and gave me great advice. Very happy with my bike.
The staff here are just amazing. I’ve been in on a few occasions (the store is always busy) and the team still manages to do such an amazing job of taking care of their customers.
Cyrus and Andrew, both took the time to answer any questions I had and made sure I felt comfortable with the bike I had chosen!
Thank you to the team at West Point Cycles Main Street!
Friendly staff, good communication as to reason for delay re: bike service. Been taking my bikes there for years. Keep up the good work.
Very friendly and helpful staff. Great choice of products and services.
I like that the mechanics are knowledgeable, helpful and honest. My bikes are old and basic and I feel congident that they have been given as much tlc at the end of the day as any high end bike. Excellent customer service!
I love bringing my bike in here. No matter what the issue, the people at West Point on Main are always there to help.
I only recommend West Point to people looking for bikes or maintenance.
Thank you!!
Amazing Service Departmenr
Andrew & the entire team are amazing. Marc in Service is great!
Andrew was excellent in providing me with many options and took the time to find a bike/size suited to me.
Thank you Andrew!
Regards,
First name removed
Service is excellent
My bike is close to10 years old and still in excellent shape. No pressure from sales personnel, but advice and recommendations were generously given. Actual service was excellent when requested.
Very good service. Very Human. With a service like that I am really confident to order back with you.
The bike service is the best on every aspect. The staff is patient, knowledgeable, answer questions in detail. They searched several days to find the right parts for replacing the weared parts on my 10+ year old bike and gave me a precise quote for me before ordering. I eventually decided not to go with the replacement and service. They did not charge me any for their precious time spent. I am ordering a new bike from the store.
I was ready to be without my commuter for extended period, they magically have the repair work done the next day. So fortunately to have them in the neighborhood.
Good service, friendly and attentive people working there. Good selection of products.
prompt and helpful service
Had a flat tire on my Trek Ebike at home when I was about to start a bike ride. Tried to fill it with air but air leaked out. Rode it to West Point with the flat tire with difficulty. When I got there they fixed the flat within an hour and I was on my way with a nice bike ride. Excellent service. They really care about their customers.
Outstanding service with specific attention to details and understanding client needs and preferences.
I've been to WPC twice now & have dealt with 2 very welcoming & knowledgeable staff members. I'll be back!
The service was excellent from my first call to making the purchase.
Excellent customer service
Great customer service both on the phone and in person. I also was able to talk to an employee bike mechanic on advice to install the product I bought.