West Point Cycles
Vancouver & Langley
BC
Canada

Customer Testimonials

Report a concern   October 20, 2023 — Rated 10 out of 10 by F.C. West Point Cycles - Langley
What do you like about our products and services?

I have been dealing with west point cycles for a few years now. During this time, I've had nothing but positive experience. Every time I've required to have work done, it has been done expediently. I appreciate their honestly and willingness to please the customer. My most recent visit involved replacing a bottom bracket in a frame that had been sitting unused for sometime. Needless to say it was a struggle. Without their expert knowledge, I would not have realized the dream of having a perfectly working njs bike imported from Japan. They are riders who know "what's up" and I'm glad they are located near my home.

Report a concern   October 18, 2023 — Rated 10 out of 10 by Art Freeze West Point Cycles - West 10th
What do you like about our products and services?

You did a fine job tuning up my bike.
Your technician explained everything he did to repair the bike.
Good people.
Timely service.

Report a concern   October 18, 2023 — Rated 10 out of 10 by Ilan Heller West Point Cycles - Kerrisdale
What do you like about our products and services?

Excellent service and knowledge

Report a concern   October 18, 2023 — Rated 10 out of 10 by P.D. West Point Cycles - West 10th
What do you like about our products and services?

Fast, efficient service

Report a concern   October 16, 2023 — Rated 10 out of 10 by Brian Soon West Point Cycles - Langley
What do you like about our products and services?

Sales reps knowledgeable about product, courteous and non-pressured. Had service dept check bike over before final sale. Test rode 2 treks, verve + 2 and 3.
Provided warranty and one month and annual follow-up services info and 15-20% discounts on accessories and racks for 30 days from purchase. Also overviewed e-helmets, locks etc.

Report a concern   October 16, 2023 — Rated 10 out of 10 by J.G. West Point Cycles - West 10th
What do you like about our products and services?

I bought a Brompton bag and it was quite a bit less than competitor. I shopped online. Haven't been into the store. I don't live in Vancouver...

Report a concern   October 16, 2023 — Rated 10 out of 10 by C.R. West Point Cycles - West 10th
What do you like about our products and services?

Thank you for accepting my return/exchange no questions asked.

Report a concern   October 16, 2023 — Rated 10 out of 10 by Brent Sayles West Point Cycles - Langley
What do you like about our products and services?

Great service and knowledge about all things BIKES

Report a concern   October 16, 2023 — Rated 10 out of 10 by Susan M Boyce West Point Cycles - Kerrisdale
What do you like about our products and services?

Knowledgable, friendly staff who always make me feel special as a customer. The slecetion is fantastic, and there's always lots of laughter happening too - it's a great place to hang out

Report a concern   October 15, 2023 — Rated 10 out of 10 by Steve Horvath West Point Cycles - Langley
What do you like about our products and services?

Service quality great and have good choice of e-bikes for all kinds of users

Report a concern   October 14, 2023 — Rated 9 out of 10 by J.J.B. West Point Cycles - Kerrisdale
What do you like about our products and services?

Courteous. Work done well. Convenient location for Kerrisdale residents.

Report a concern   October 14, 2023 — Rated 10 out of 10 by Howard Trottier West Point Cycles - West 10th
What do you like about our products and services?

Prompt and knowledgable service, quality gear.

Report a concern   October 14, 2023 — Rated 10 out of 10 by A.H. West Point Cycles - West 10th
What do you like about our products and services?

Bike service is always great, top-notch!

Report a concern   October 14, 2023 — Rated 9 out of 10 by L.K. West Point Cycles - Kerrisdale
What do you like about our products and services?

Great service

Report a concern   October 14, 2023 — Rated 10 out of 10 by P.F. West Point Cycles - Main St.
What do you like about our products and services?

great service

Report a concern   October 14, 2023 — Rated 10 out of 10 by S.P. West Point Cycles - West 10th
What do you like about our products and services?

Excellent range of accessories to top of the line bikes and e-,bikes

Report a concern   October 14, 2023 — Rated 10 out of 10 by Fred Tieken West Point Cycles - Langley
What do you like about our products and services?

I appreciate the employees come to hold the door open for customers who bring bikes inside.

Report a concern   October 13, 2023 — Rated 10 out of 10 by M.M. West Point Cycles - Langley
What do you like about our products and services?

Very helpful and nice people to deal with!!

Report a concern   October 13, 2023 — Rated 9 out of 10 by K.I.W. West Point Cycles - Kerrisdale
What do you like about our products and services?

Friendly and in my neighborhood.

Report a concern   October 13, 2023 — Rated 10 out of 10 by Nikola Maksimovic West Point Cycles - West 10th
What do you like about our products and services?

From the moment i ordered my bike online I was called and greeted with care. I received follow up calls multiple times with updates until i received my bike.

Bike was delivered by yet another friendly member of staff.

I came into the Main Street location to utilize the 15% discount that I received upon purchasing my bike
And was given great advice in which bike rack to purchase and the staff also did an install for me free of charge on the spot.

Final summation,
Unreal customer service from all staff members from start to finish.

I normally never take the time to leave reviews.

This time is different.

Bravo West Point Cycles

Thanks

Report a concern   October 12, 2023 — Rated 10 out of 10 by J.L. West Point Cycles - West 10th
What do you like about our products and services?

I had a puncture. You fixed it and serviced it quickly and efficiently. Now I look forward to cycling safely.

Report a concern   October 11, 2023 — Rated 10 out of 10 by Tod Catchpole West Point Cycles - Langley
What do you like about our products and services?

Service and the people are great, friendly and knowledgeable!

Report a concern   October 10, 2023 — Rated 10 out of 10 by J.L. West Point Cycles - Kerrisdale
What do you like about our products and services?

Quality and value fir service

Report a concern   October 9, 2023 — Rated 10 out of 10 by Neil Guppy West Point Cycles - West 10th
What do you like about our products and services?

Knowledgeable staff, good social skills, motivated to be helpful.

Report a concern   October 9, 2023 — Rated 10 out of 10 by Susan Davies West Point Cycles - West 10th
What do you like about our products and services?

The friendly and efficient service. Very reliable and always helpful.

Report a concern   October 8, 2023 — Rated 10 out of 10 by Jeremy Boudreau West Point Cycles - Main St.
What do you like about our products and services?

The friendly helpful staff, their personal touches and caring, great products, great value, and sick f ing bikes!

Report a concern   October 7, 2023 — Rated 9 out of 10 by G.L. West Point Cycles - Langley
What do you like about our products and services?

very fast, knowledgeable, ond professional.

Report a concern   October 7, 2023 — Rated 10 out of 10 by S.C. West Point Cycles - Langley
What do you like about our products and services?

Very knowledgeable, honest and very helpful. Overall it was a great experience buying my trek fx1 bike from West point.

Report a concern   October 7, 2023 — Rated 10 out of 10 by G.K. West Point Cycles - Langley
What do you like about our products and services?

Top quality products and knowledgeable service

Report a concern   October 7, 2023 — Rated 10 out of 10 by S.L. West Point Cycles - West 10th
What do you like about our products and services?

always friendly helpful people and excellent knowledge and service


Privacy Policy