Customer Testimonials
very professional, quick reply, moved quickly to help me get a bicycle for my son for his birthday, very easy to communicate with
Decent pricing, competent & courteous service.
Fiona (I hope that is the young ladies name) was absolutely fantastic. I had called to make sure that you had a kids helmet for my grand daughter. When we arrived at the shop she asked our grand daughter if she was looking for a pink or purple helmet, which made our little girl get a big smile. She then offered us a number of pink and purple helmets. Our grand daughter had a huge smile.
Oh she picked the pink helmet.
Thanks to your super employee
Andrew was so helpful and patient with us, despite it being near closing hours he went above and beyond.
Great staff! Great service!
Friendly, efficient staff, even when very busy with other customers.
Friendly good service.
The staff at West Point Cycles are always knowledgeable and helpful. My bike service was completed promptly.
All of your employees at this location are super helpful and friendly.
The customer service
Very happy with my Trek FX 3. Two years of almost daily riding and zero issues, except new brake pads, which is expected.
People at the store are also very competent .
We didn't have an appointment regarding a possible bike tune-up, however, Bob made time for us. He was very friendly and helpful.
We were so impressed with the caring, informative attention given to us by Morgan. He spent so much time with us helping us to make our decision of which e-bike best fit our wants and needs. He was friendly, patient and well spoken. I am loving my new bike already. Thank you.
sales people very knowledgeable and attentive
Offered help as soon as I walked in. Took me to exactly what I wanted. Talked about features but didn't try to over sell me
Totally love WPC! Easily the best bike shop in Vancouver. The crew’s always super friendly and happy to help, even when I show up with my silly questions. You guys are the best!
Very friendly group of people working there. Helpful and solved our problem quickly.
Always great service from the mechanical staff.
Great products and expertise
Trek quality products and excellent customer service.
Oliver is great, I’ve had nothing but great service from him annd the team in the back. I also like that the shop has a family vibe. All the sales team have been exceptional. Angar has been extremely helpful, sends me links to products I’m interested in and has a depth of knowledge on what I’m looking for.
Friendly staff good range of products
Friendly, knowledgeable and efficient service.
Very happy to bring my bike in to West Point Cycles for service.
High quality products.
Excellent and efficient service, reliable product recomendations by a professional and friendly team who are eager to please customers.I
I am dealing mostly with the bike repair crew. I am grateful and thankful for helping me out. My bike's components are not really standard, but the mechanics are always going out of their ways to find the working solution. Pleasure to bring my bike for repairs. Thank you!
The staff at Langely West Point Cycles, from the front counter to all the staff in the shop are very knowledgeable and very conscientious.
I am extremely impressed with their passion and professionalism.
I enjoyed the full experience with the many things that needed tending to.
I highly recommend them for a new bike or full servicing as I did.
Thanks again guys, my bike rides perfectly.
Dave
When I need something you have it.
It's more about the knowledgeable staff member I had the pleasure of meeting. He was very helpful and seemed to believe in the products he was showing me. I'll be back!
Excellent prompt communication about product order in respect to availability.
The products are high quality and the service is friendly, helpful and efficient. The staff are knowledgeable and competent!