based on 2727 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very helpful, informed, accommodating staff.
The customer service is the best. The service team does an outstanding job . Great experience overall.
My Trek Marlin hybrid bike is my new passion! All the help I received at the Trek store was impeccable. Everyone is always super helpful, knowledgeable, and great with suggestions. I am super happy with my purchase and superb level of customer service!!
Great purchasing experience, Trek Roscoe 24 is 10/10.
Thank You, Bart
Good customer service.
Everyone was friendly and very knowledgeable. I never felt like They were trying to up-sell me on anything. I would definitely return!
Please see my yelp review
The ride smooth and the bike feels safe
Knowledgeable. Great customer service.
Great job. Amazing team.
Very helpful and experience staff
Service and sales staff are great, we’re the only ones who were able to help me out!
Al, was very helpful and built my bike. He is very knowledgeable and courteous
Service was great as the staff is friendly and knowledgeable.
Friendly competent service
Great products an excellent service
Convenient. Friendly.
Trek makes good bicycles, and the level of customer service at this location seems very high to me.
Great service by Jim and the guys in the back. Always seem to do a thorough job on the bike, which is appreciated when im rolling down hill at 30 mph.
Work is always done well. Everyone is so helpful
The owner cares about the store's customers and listens to their needs before making product recommendations. Very helpful.
Your service and knowledge for what I needed was great. People who work here are always friendly and courteous
You have the basics and the special things needed
Great customer service. Eric was very informative and great salesman. Manger Sean was also great and very informative. Great looking store with great product and great staff!
I will be a repeat customer and with promote Naperville Trek location!
The sales person was very knowledgeable.
The employees were very friendly and helpful.
Made in America. Good quality. My new bike rides very smoothly. Trek people were very friendly and willing to take the time to make adjustments for me.
Noah took care of me! He was Amazing! Greeted me when I walked in. I told him I was shopping for a Helmet! He brought out a perfect one for me, fitted it to my head, allowed me to look in a mirror.
I am very happy with my purchase. He also sold me bicycle lights I asked for. Very easy, I’d definitely come back and recommend this store!
Professional service. Knowledgeable staff.