based on 2687 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality work performed as promised
Speed of service is always good. Staff is friendly and honest.
Employees at Trek in Naperville are always quick to answer our questions. They never try to upsell us but give us the necessary information and services. We trust their expertise fully.
trek fx2
The mechanics are knowledgeable, friendly and very helpful.
I bought two tires but only one was installed. Service rep said only one was ordered without checking the receipt
Good quality products and consistent professional service
Best mustache in the business
Great staff, always beats the time to complete service estimates.
Great service!
Trek Naperville is always friendly staff and bike service is great!
Friendly, helpful staff
Quality repairs
I always feel like I am getting the best service possible when I visit Trek of Naperville. The staff is always willing to provide an honest opinion whether I am having my bike serviced or buying accessories. I truly believe they have my best interest in mind and understand the type of riding I do. I feel confident that they are going to keep my bike in top working condition so I can enjoy many miles of riding.
You are much more expensive than I expected but there aren’t many options in Naperville.
Great customer service. Knowledgeable staff and quick to repair and advise on what is needed to fix any issues.
I had a hard timing finding a bike and fit that were right for me; but the staff worked with me more than I think is normal, to get me set up. I am now very happy riding my Trek bike.
Their service department also seems good.
Thanks
Mike G
The store manager, Sean Dawoodi, was very helpful on fitting up my bike and was prompt in reordering my shoes. I appreciated this type of help.
Everything I needed was in stock and the recommendations for the GM was outstanding. The customer service in general was exceptional.
You did nothing wrong besides ask a terrible question. I have no family members in this country so I would not waste the time recommending the store to them. It would serve no purpose. Additionally asking about friends is wasteful if my friends don't ride. I'm not going to evangelize people on your behalf, you have marketing departments for that.
Ask how satisfied I am with you service and I'd say 9/10.
All of my questions were answered and I didn't feel rushed.
You have a very knowledgeable and helpful staff
Very professional and handled my maintenance quickly.
I brought my Cannondale Synapse in for a tune up and they did a good job. The service guy was also very good.
The people I have dealt with in the service department have all been very friendly and knowledgeable. The work performed on my bike has always met and exceeded my expectations.
The people working at the Naperville store were very helpful and got me what I needed for my bike.
Everything is pretty cool and like the way employees treat customers
Great customer service and knowledgeable employees. I wish I had the name of my service representative because I trusted his evaluation of my bike and what service package would be best for my bike. He has helped me in the past and has always been great to deal with. I had several flat tires last summer and when I brought my bike in he (and others) always fixed it while I waited which I really appreciated. (I eventually replaced both tires.) Just a top notch staff.
Staff was very friendly, inviting, and knowledgeable. They made the experience fantastic for me and my child.
Friendly knowledgeable service
Friendly and knowledgeable staff that are always ready to help,