based on 2688 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had a bike tune up and it was done in a couple of days.
Friendly and honest.
Excellent from the get go. And you had exactly what I wanted in stock.
Excellent product and excellent service!
Very professional and timely!
Staff is extremely personable, knowledgeable, and helpful. Repairs are finished in a timely manner.
Fast, friendly service as always!
Friendly and knowledgeable
Very good service. Friendly and finished the repair as soon as possible. Unfortunately had to wait on the parts which is not their fault. Good selection of bikes and accessories too!!
I bought a helmet. Excellent fit. Young man who took care of me was professional , thorough and friendly. Great job.
Best quality and best products
Bicycle works great now and runs smooth and the bike is faster too! Good prices, fixed fast
excellent work and service
I like Trek bikes because their 52 frame fits me very well. And I really like the service I received at Trek Naperville. I asked them for suggestions on where to ride in Naperville, and their suggestions were great, so we had a nice ride after we got the bike. They also had all parts and accessories I requested as well, so it was a very smooth and seamless experience.
The staff is friendly and knowledgeable. They listen to you when you're telling them what you need or the problem with your bike.
The bike was fixed and returned in a timely fashion.
I highly recommend this business!!
The staff at Naperville Trek were most helpful in my deciding which bike carrier to choose for my Townies and also helped me install it and mount the bikes unto it safely and secure.
The service department also was also great in performing the fall tune up on both of my Townies.
Fast, friendly, service to fix the broken stem in my tire.
I am very pleased with the prompt service I received having my bicycle repaired. The price I was charged was extremely fair and honest.
I have always loved the great selection of Trek products available at the Naperville/Downers Grove Trek stores.
The people working at these stores have always been fantastic.
thanks,
Always a professional and friendly service. They take good care, especially in the bike intensive months.
Whether I'm servicing my bike or looking to purchase products in the story, always great professional helpful service.
My wife's 6 year old Trek touring bike needed an emergency repair after she took a spill on a tough and hilly trail. Our capable repair technician fixed it up in about 10 minutes -- a small part was needed but no charge for the labor. very satisfied.
Fast service, friendly people, store is tidy and well-organized. Come out here from downtown Chicago even though there's a store much closer in Wicker Park because this one is so good.
great selection and customer service.
I've always been satisfied with the service (and still mostly am), but had to return a bike for service after already having it there to fix the issue that was wrong (bad shifting). Having to bring it back was an inconvenience but happy the issue was solved in the end. Very happy the issue was rectified quickly.
All the employees are very welcoming and knowledgeable about the store products.
Knowledgeable and courteous employees
Trade-in for store credit worked for me. Sales manager, Eric Musgrove, was great to work with.
They are very nice helpful and professional. They were knows issues .
Blake went above and beyond to accommodate us last minute. I came in to get my daughter her first bike. He sized her up, paired her w a great bike that should last her awhile. And recommend the right accessories. He was able to have the bike built within an hour too before closing so my kid can enjoy an hour or two of riding before sun down. Could not be happier with services!