based on 2688 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service!
Very professional and helpful service!
Good collection of helmets and accessories.
The guys there know bikes and how to service them.
Very professional and quick service.
Professional, expedient, and thorough
I was in a panic after having a spill on my bike that caused a flat. The Trek fellas not only (quickly) inserted a new intertube, but they also put me at ease. Thank you!!
Despite a full store on a sunny Sunday afternoon, the team was able to attend to my needs and solve my issue.
quality products. friendly knowledgeable service
The service was very good if not exce3llent. All my questions were answered with patience. Very friendly staff.
Thank you! Staff is very knowledgeable. I recommended this store to my neighbor and they ended up buying 2 bikes the following day.
friendly and helpful !@
Blake was a huge help to us and provided great advice. We purchased 2 new tires for my wife's bike and they were installed in less than 2 hours! Great job Trek!
Extremely knowledgeable and great service.
Friendly and helpful staff.
The maintenance department is awesome!!
This dealership has taken very good care of me over the years. Service team has been excellent and when there has been an infrequent issue it has always be resolved quickly and pleasantly. It is one of the few stores I actually enjoy visiting and chatting with the employees. I trust what they tell me.
Your staff is very knowledgeable and helpful.
Friendly staff, very knowledgeable, great service, always willing to help you out
Brought my speed concept in for a tune up. The drivetrain needed more work than I anticipated. Got the bike back and it seems to ride better than when I first bought it. Couldn’t be happier
Very quick service with good communication.
Sales rep was great. I had a couple questions regarding bike bags and he answered them with easy and gave his recommendations on what would work best. I went in to replace my kickstand that broke and he exchanged it no questions asked. There was also an unruly customer in the store cursing and yelling. The rep excused himself from helping me to attempt to diffuse the irrational customer. I believe he had mental health problems, but the rep remained calm and defused the situation while being verbally assaulted and cursed at. I wouldn’t have been able to remain as calm as he did. With that being said, customer service here is top tier!
Trek in Naperville, has impressed me from the moment I walked into their clean well lit and organized store.
I originally bought my new bike at Trek in Highland Park, while living in Chicago at the time last November. Then there were part shortages and they were not inclined to get the cranks on my bike warrantied to the correct parts.
I moved to the western suburbs in the spring, and visited another Trek store in Oswego to see if they could check my brake warranty. Sure enough my bike needed the brake levers replaced. But this store too, was not willing to look into the crank warranty claim.
Then I found Trek in Naperville, I was immediately greeted with friendly staff who wanted to help. Eric was incredibly helpful getting the claim processed and it only took a few minutes! I will continue to have my bike serviced at Trek in Naperville going forward. Thank you to everyone there!
Great knowledgeable staff
Responsive and quick turn around on my repair.
Everyone was very helpful and got my bike fixed quickly
It was great as always. You make us want to come back.
Sales man was very helpful
I needed a new rear light for my bike. They sold me a part I could put on the old light instead of buying a whole new light kit. Very nice friendly people.
Great attentive service. Good inventory of product.
Variety of bicycles. Great customer service.