based on 3211 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The Trek service staff was very hospitable, informative and eager to help fix my bike. The long overdue tune up didn't break the bank and my 15 year old bike is good as new.
High quality products and high quality 1 on 1 service. Everyone in store very knowledgeable. Had a blast picking out my new bike. Would highly recommend!
Friendly and knowledgeable technicians!
It is convenient to my location.
Great service fair prices and pleasant to deal with
Service team is great...responsive and communicative on the work done and pleasant to deal with.
As far as products go, the Trek name speaks for itself. As far as services, Jim and the crew are very qualified and knowledgeable, friendly and easy to talk to!
Brought the bike in with a broken derailleur on Sunday afternoon. The response from the repair staff was "do you want to wait for about a half hour or come back on Monday". That was a much quicker turn around time then expected. We decided on Monday. You will call if there is any other issues to confirm proceeding. There was one and it was repaired. We picked up the bike on Monday late afternoon. No riding time lost.
Thanks guys.
I like the quality of Trek brands. I have owned 4 Trek bikes in the last 20 years.
Friendly and knowledgeable employees
The service tech was courteous, knowledgable, and didn’t try to sell us something we didn’t want. Repairs were made and bikes were cleaned up because they were dusty. He didn’t have to go the extra mile but I feel like that is the typical service you get conking the trek of Downers Grove.
The quality of the products and the customer service!
Sydney was incredibly patient and helpful with us and our two children.
Great personalized service. Ability to try different bikes easily
Great friendly, knowlegeble staff!!
The staff are extremely friendly, helpful and knowledgeable.
I love the looks of the carbon bikes. The Mondale is awesome. Everyone at the south Naperville store is very knowledgable and also very nice.
Awesome customer service. It feels more like a local bike shop than a Trek chain.
Great service, smart techs, bright retail space.
Great service, friendly and efficient
Amazing and knowledgeable staff.
I love Trek bikes, the expert staff, and the cycling community that has grown at the shop!
Always a good experience when I go there! Everyone is very knowledgeable and the customer service is A+++
Always satisfied with my purchases
Fast and reliable service.
The products are amazing, but customer service surpasses itself everytime. Love Trek!!
Love the service, and attention to detail to get things right. The service technicians fixed my problem right away, and the salesforce offered me several options for the merchandise I was looking for.
The worker is extremely good and courteous
Store owner’s direct involvement, strong culture of teamwork, friendly and knowledgeable salespeople, great products, and more.
0 response rate. Had to call several times a week to follow up on a warranty claim with Thule. Even if Thule was not responding in a timely fashion, it would have been appropriate to get periodic updates. Terrible customer service on Thule’s and Trek store part.