based on 2688 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Trek in DG has always been super helpful and friendly! I have bought over half a dozen bikes from them and they are always willing to help. Thank you for everything :)
Great fast service
Exceeded my expectations, very happy! They did a great job with our bikes. Had an annual tune-up.
Albin is just awesome, he is very patient and helpful. He listens to his customer needs and answers them patiently
Plenty in stock and good advice.
Services very good and bike so good.
Sale person friendliness.
Great service as always
Great Staff, very attentive and knowledgeable. In terms of product availability, ton of options to choose from.
Get store and customer service. Staff was very patient and knowledgeable.
The service department is great! They do wonderful maintenance on my bicycle to keep it riding nicely. Recently after some frame repairs at a welding shop my rear shifter and brake cables were damaged during the repair. I then took my bicycle to Trek to fix those issues and after replacing the damaged cables, adjustments and a few other minor touches I am off and rolling again! Thanks much to Trek!
Product availability
Quick, courteous, and helpful is in short supply these days, but I had all three at Trek of Naperville. Specialty bike stores can be intimidating if you don't speak the "language". I don't and they could care less. Just very nice people that want to get you on the right bike or get your bike back under you quickly. Highly recommend this as a place for service and your next bike purchase. Well done guys, well done.
Received superior service, products and advice. I was a walk-in customer. The service tech dropped everything he was doing to fix my bike and help me choose a similar chain lube product that I was looking for. He also acted as cashier and emailed my receipt as requested. I was surprised at this exceptional level of customer service for a walk-in customer. I was able to leave the store with my bike ready for riding in less than 20 minutes total.
People and service. I’ve never been given bad advice.
Good service work.
Great support from the local teams.
The service department was excellent. They evaluated the damage to my bike when I walked in and gave me an estimate. The work was done in a timely manner.
Team at the Naperville store was very knowledgeable and responsive. Fix my problem quickly
Great customer service took care of my problem quickly.
The staff in place at the downers grove location. They’re the best.
Honest Service feedback. I didn’t need a tune up, and they told me that! I did end up buying items from the store. Will make this Trek store my first go to for future bike purchases!
Outstanding !
The staff was very helpful identifying the broken part, ordering it, and replacing it within days when I brought the bike in for them to work on it. They also gave me advice on how to ride the bike home after the part, the gear shifter, left me stuck in high gear. The cost of the parts and service was reasonable.
Great service, knowledgeable employees, very good experience!
Helpful and knowledgeable
Workers were pleasant, polite and finished the maintenance of my bike quicker than expected. I'll be back soon to purchase one of those cute pink two wheelers with training wheels for one of my granddaughters.
Pleasant, friendly and knowledgeable staff, great selection of trek bikes and accessories
Service was fast and great
I bought my bike at Trek two years ago and from time to time I need to get it repaired. They always handle my issues quickly while I wait in-store for the repairs. Always very courteous