based on 3247 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone is always willing to help and is always knowledgeable. I've bought 5 bikes from this location in the last 2.5 years. I don't know if I will ever buy a bike from anywhere else.
Professional service ! All
Employees I’ve dealt with are knowledgeable and attentive to your needs.
The employees are very friendly and very helpful and knowledgeable.
Trek staff is always very friendly and helpful to identify issues with my bike and take care of the repairs or cleaning quickly to get me back in action again! Thank you!
Great service, easy to work with, and extremely fair. Fantastic knowledge base and always are able to answer my questions.
Love all the products available in store from jerseys to all the bike gear you could ever need or want! The Trek bikes we purchased are top notch and we will be enjoying them for years. Sean and Eric are the best! They answered all our questions and got us fitted with everything we needed. I also recently had another bike serviced and it was done quickly and looks brand new. We will be shopping at Trek Naperville often. They also offer group rides which we haven’t tried yet but definitely will this season. Thanks for the great service!
The store employees from the front desk to the service personnel were very good and enjoyable to be around.....Keep up the good work/spirit.
Great service. Friendly and helpful staff.
Staff and product.
Quick & efficient, knowledgeable staff. Always enjoy stopping by the store.
The service team is always helpful and fast. They are quite knowledgeable about what my bike needs and doesn't need (yet), and take the time to answer my questions and show me how to care for my bike so I can have the best experience on each ride.
The people were great - kind attentive and knowledgeable not to mention bike riders themselves
Quick and professional service!
Good service.
I trust my Trek bike shop!
Knowledgeable team with a customer focus
Trek Naperville is awesome
Great people, great service. Awesome products as well
Great product great people!
excellent service
Great product lineup. Staff super friendly and knowledgeable! And they always try to think of ways to save u money on service!
Staff was amazing. Aldin was so knowledgeable and easy to talk to. Definitely thought service was top notch.
The guys who work here are great, love the service and their attitude. These guys do great work.
The staff are professional, friendly, and a wealth of knowledge for all things bikes! I had my bike serviced by Jim. He was great to work with and exceeded expectations for my custom upgrades. Thank you.
Professional, knowledgeable, friendly, and polite staff. Everyone I interacted possessed excellent customer service skills.
Quick service and turnaround as I needed. Thanks!
Always very professional and extremely knowledgeable, the whole team are passionate about bikes and I always leave very happy with service provided and work performed on my bike, love the Trek family.
Friendly courteous service!
Bought a new bike as a retirement gift for my brother and received great assistance and advice from the staff. Very easy to work with!
Very nice staff
Great customer service