based on 3211 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I took my bike in for a tuneup and the staff was very kind and friendly. I also purchased a few items and they were happy to install them on my bike. The service was outstanding and quick. I would highly recommend the Downers Grove location to anyone who needs a bike.
Good products! Good service!
Fast and friendly service. Could not have been nicer
The service dept has always had a good reputation, which is what prompted me to go to this store for my purchase a few years ago. The technicians handling service are always very knowledgeable and courteous.
Great service Department
The bicycle mechanics were knowledgeable, helpful and very personable.
Great selection, attentive service and no pressure. Thanks for making the process so effortless!
People are great. Service is amazing
Joe was super efficient and professional - thank you!
Three workers were in store with no other customers and not one offered to help nput my bike in the car.
Friendly, knowledgeable staff meeting my needs.
Very friendly and knowledgeable staff.
The bike shoes I purchased on 11/16 feel great and the services was phenomenal. Lots of great tips for a new cyclist!
Fast and friendly!
Everything! The staff is very professional and friendly.
Very knowledgeable about their bikes and products.
Fast service and plentiful inventory for all ages.
Blake went above and beyond to accommodate us last minute. I came in to get my daughter her first bike. He sized her up, paired her w a great bike that should last her awhile. And recommend the right accessories. He was able to have the bike built within an hour too before closing so my kid can enjoy an hour or two of riding before sun down. Could not be happier with services!
I had a bike tune up and it was done in a couple of days.
Friendly and honest.
Excellent from the get go. And you had exactly what I wanted in stock.
Excellent product and excellent service!
Very professional and timely!
Staff is extremely personable, knowledgeable, and helpful. Repairs are finished in a timely manner.
Fast, friendly service as always!
Friendly and knowledgeable
Very good service. Friendly and finished the repair as soon as possible. Unfortunately had to wait on the parts which is not their fault. Good selection of bikes and accessories too!!
I bought a helmet. Excellent fit. Young man who took care of me was professional , thorough and friendly. Great job.
Best quality and best products
Bicycle works great now and runs smooth and the bike is faster too! Good prices, fixed fast
excellent work and service
I was told I had to give my info in order to by a gift card. The reason was " in case you lose the gift card." I do not need more emails or info from your business nor do I shop at your business. My friend rides bikes and I just wanted to buy him a gift card.