based on 3247 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Found the repair stand and had it within the week
Great experience. Answered all my questions. Returned my bike better than when I first got it.
The staff was awesome and got me fully outfitted for my first ride. They changed out the saddle and put on all the accessories like a NASCAR Pit crew!!! I love my new bike.
Knowledgeable and welcoming staff, equipment and bike available for same day pickup and purchase
they listened to what we were looking for, provided multiple options and didn't try to oversell us on our bikes. Staff was knowledgeable and friendly, spent time speaking with the owner who did the final fitting and we're ready to ride.
Sean was great! He went far out of his way to find a shirt and an oversized helmet.
Great service!
Top quality and service. Thanks, Jim!
The mechanics at Trek of Downers Grove have annually tuned up my bike for a number of years and have always done a through and very competent job.
Trek team at Downers Grove store is great! Excellent service and help every visit. Thanks!
Amazing turn around on service. No attempts at trying to pad the bill with unnecessary items
just brought another cycling friend into the Trek Downers Grove IL store - Malcom was amazingly patient, well informer & helpful
this is a very well run group of stores, Naperville, Downers Grove & Tuscon
consistently personal service, great support - even if you didn't buy a bike there
Repair was done very quickly and well.
Friendliest, most honest, knowledgeable staff.
High quality and reasonable prices. Staff was knowledgeable about bikes and they answered and asked questions that directed me to a bike that fit my needs.
Very helpful, knowledgeable, and friendly.
Malcolm and Josh were great! They were patient and friendly and helped me get the perfect bike for me!!
From start to finish I had the greatest customer service in purchasing a bike. They had everything that I needed and added it to my bicycle. I would recommend trek to anyone that interested in buying a good road bike or a mountain bike or anything like that.
was very happy with the quick service I received. even saved me some money by offering a less expensive option.
Great service. Super helpful and quick
Service was prompt and friendly.
Service is quick and efficient
Friendly and helpful staff! Always have what we need, and if not, easy to order and pick up!
Top notch products and service
Recent service on my bike was professional, timely, and painless. I greatly appreciate the expertise of the bike maintenance crew to help me get back on the bike trails again this spring and summer. Noe if they can only do anything to repair my aging hips! Thank you.
Very helpful staff. Thanks!
I trust you guys to tune my bike. You expertise stands above all others.
The person who sold us our bike was very knowledgeable and genuinely cared that my bike was the right one for me.
Everyone was very helpful and friendly. Jeff was helpful over the phone and Malcolm was accommodating when we came to buy the bike.
The location in which I use always takes good care of all my biking needs. The manager Sean whom I have felt with for over 13 years has always helped me. The staff always greats me as if I'm part of their team . Love them all and please give them all raises for the hard work and dedication to anyone who visits them. Keep up the great work Sean and the crew of Naperville Illinois.