based on 2688 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt and efficient courteous service.
Great service. Excellent check of my bike. Efficient. I received my bike much faster than anticipated. Thank you.
Best service team, hands down
I bring my high end Trek bike for tune ups a a service, The mechanics are knowledgeable and professional. All of the work is finished at the time it is expected to. Great experience!
Service at Trek DG is great. I picked up my bike from a winter service, went for a ride and it felt like it was new again.
The sales and service departments are so helpful
Fast reliable service. Knowledgeable technicians.
Friendly staff. Straightforward about what services my bike needed.
They are the best!!
Quick service and quality work.
I want to thank your amazing service staff for taking care of my bike. Had a maintenance check up done and it’s all ready for the season.
Friendly and efficient
I had a very pleasant experience when picking out a new bike for my girlfriend. I loved my trek bike so much that we decided it was time to get her one as well! The team was very knowledgeable and patient with showing her the different models and their features.
Change the online St. Patty’s Day to St. Patrick’s Day or St. Paddy’s Day.
Patty is short for Patricia, not Patrick.
Paddy is short for Padraig, the Irish name for Patrick.
Salesman was knowledgeable and very helpful on deciding which bike works best for my riding style. I love my new bike.
Friendly helpful competent staff.
Rock Star Wrenches!
Very friendly and turnaround is quick
The service was excellent. I purchased my bike last year and I have used the service department a few times and they have always been prompt and very helpful.
In stock and ability to install within 15 minutes
Friendly atmosphere. Quality of service provided.
Everything. The DG Team, the product, the ambiance in the store. I wish I had a Trek VIP Platinum Credit Card with mandatory bike upgrades every 2 years and national traveling bike trips as perks.
Excellent service!
Quick and very friendly service. Never walked away without 100% satisfaction.
Great service after my mishap I got my bike back asap. Thanks!!
1. Great Customer Service Team
2. Numerous Choices for Bike equipment:
Packs - Racks - Bells - Horns - Phone Holders - Pumps - etc.
3. The Showroom is Big - Bright - & Clean !!!
4. Dropped off my bike … It needed an inner tube replaced on the rear wheel … Got a rear wheel bike rack installed … along with a phone holder … Went for lunch … They sent me a text saying my bike was ready for pick up. Took 1.5 hours … Life is Good 😊
Friendly, courteous staff. They are knowledgeable and provide helpful recommendations on bicycle maintenance and repair. Very good follow up on status of service. I’m a repeat customer because of the quality service.
I prefer your store for all Trek products and especially the professional service that your store personnel provide on my bikes. Your service personnel are very attentive and knowledgeable, and I appreciate the great support and value that I receive.
Fix a flat tire
Always great service from the Naperville store. Very reasonable pricing and drop in requests are done quickly. Highly recommend.