based on 2688 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service! Always!
Gret customer service..
Friendly service! Tuned up my bike like it is brand new!
Staff was extremely helpful and friendly, fixed my bike in 24 hours. This location is always my first pick. Also purchased a quality pump while I was there. 10/10
Reliable work and trusty people
Prompt service
Nice people
Knowledgeable staff, thorough job and a quick turnaround
Quick service on a tube replacement. Also an appreciated bonus as the band had broken that holds my front light. I asked if I could just buy the band and not another whole light + band. The employee I was working with found an extra band in the back and didn't charge me for it.
Service was excellent Josh went above and beyond any service that I have received.
Quite the employee.
Customer service and bike preparedness could be improved. I did not buy an expansive bike from trek standards but i expected better service. Did not hear thank you even after sales was completed a very basic element of customer service not very welcoming response to recommend someone over to a place. I had to have them fix play in headset i believe a company run store should do better to represent. Even though they fixed it promptly I expected company would make sure that a novice buyer doesn't have to do this because down the road it can cause serious coatly issues.
Best bike mechanics in town!
Great bike and great service. Josh is the best
Great staff
Alex was fantastic, helping us purchase new bikes, a carrier, and accessories!
Everyone is Knowledgeable, courteous and always helpful.
Very Friendly and Professional
Service was great.
Professional and efficient
Naperville Trek is a very friendly and helpful shop. They take good care and are knowledgeable about there products.
Super friendly staff! They are always helpful and make you feel valued as a customer. The service department is amazing! The young man who helped us with a flat tire was very patient and knowledgeable. He even took the time to show us how to replace a tire ourselves. We inquired about products that would help us with a flat if we were on the road. He put a kit together for us that we can use when riding. Excellent customer service!! I would not go anywhere else. We love our Trek bikes!!
Trek of Downers Grove is without a doubt the best bicycle store in the southwest suburbs. Their entire staff if extrememly knowledgeable, helpful, and friendly. I cannot count the times that I have visited the store to shop and expected to buy several items, only to have the staff provided me with alternative suggestions where I ended up not having to make a purchase. How many businesses do that today? When I have my bikes serviced, they are very detailed in reviewing my cycling activities and only recommend the exact services I need.
Quality products. More importantly knowledgeable and friendly staff who want to be helpful.
Extra service transferring components from an old wheel to the new.
Your store staff is extremely friendly and knowledgeable.
I like the service I recieved.
Great support and really knowledgeable help.
Excellent service
Bike not adjusted correctly for my height. Was not warned there would be no quick release on the front hub or the seat adjustment.
Customer and cycle service is excellent
Good communication about product availability, ordered tires and was called as soon as they came in.