based on 3342 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good service and fair prices.
Trek bikes are terrific, The sales and service team are knowledgeable and helpful anytime you need assistance.
You all have always been really excellent to me!
Great people at the store
This Team is the best!
Great customer service in the service department for spring tune-ups!
Great product. Great service Great people. Very knowledgeable about their product
Jim Powell is a fantastic mechanic. He hasn’t seen my primary road bike in at least a year, yet he remembers the bike, how it’s set up, how I want it to perform, etc. When asking him what I should do for spring maintenance he’s recommending what it needs versus other things that would cost significantly more, but wouldn’t add any value. If you have a $7000 bike and are planning to buy a similarly priced bike for other needs, you really want to trust those who work on your equipment and the advice they give. I feel the same confidence in Gregg Nespyor as well. Best, Art Pesavento
Personalized service and attention.
Maintenance service is great. Sales people are very helpful.
Very knowledgeable staff and good service.
Great staff
Very friendly and helpful
Very knowledgeable
I Highly recommend Trek in downers grove
The techs are very knowledgeable and precise. The service was completed very quickly. Ready for the 2025 season.
I had not done a bike fit before, it was so enlightening and the small tweaks that make such a huge difference in my comfort!
I like my bike. The staff at Downers Grove is excellent.
I've ridden almost 18,000 miles on my two Trek bikes and have relied on the folks in Downers Grove to keep them in great working order. They do so with professionalism, courtesy and timeliness. Great people, great service.
Great People to do business with.
Very friendly and knowledgable. Good products with a wide range of possibilities for what I was looking for.
Skilled technicians to make sure your bike is tuned up properly.
There is top notch progressional mechanic work done here. I can bring in my high end bikes and components and expect high quality and timely work done.
Friendly and professional
Friendly and courteous staff, great service!
Got me in quickly and fixed my bike at reasonable price
Every time I shop at the dg store, the sales people are very experienced and friendly!!!
Great people, Great service and very Knowledgable staff
Great service department. Jim Petak is really a great personable service member.
It was quick and effective. Employees are very friendly and hy
Knowledgeable and efficient!
Been a fan of this store since it was on LG Road......nice people, great service.
Well, I like the staff and specifically Naperville Trek’s service people or techs. They are knowledgeable, kind, patient and always willing to help.
Trek’s product line and bikes are definitely not what they used to be and I think with Diamondback, I get much more for my money when I select the mid-range bikes. Overall the quality of accessories and bike components (i.e. shifters, brake handles) has been lacking, and the only reason why I really still own a Trek is the convenience of the store and quality of service, and maybe for sentimental reasons the Wisconsin connection. I think Trek can do much better in design and upgraded components.