Customer Testimonials
Wonderful energy from the employees.
Grant went over and above to help me. He reached out with a phone call after he initially wasn’t sure of the answer to my question about a gift card. I didn’t leave my number so he took the initiative to find me. Then he graciously helped me purchase one on the phone. He was efficient and conscientious in repeating the contact and payment information. It was a pleasure to do business with a “real” person who was truly committed to customer service and satisfaction.
Quality parts selection for most-all of our bikes needs, coupled with extremely competent servicing experts, equaled and unparalleled buying experience!
Close by, multiple location. Inventory, or special orders.
Best customer service and great product selection.
Very friendly and accommodating staff, worked hard to find the right products for us and even exchanged products the turned out to be defective.
I went in to buy my first nice bike. I know pretty much zero when it comes to bikes and maintenance and wasn’t sure what I needed. I explained this to Mark and he was so incredibly helpful. I think I spent over an hour in the shop while he explained everything to me and gave me options for all the accessories I would need. He gave me low and high end options which I really appreciated. He also was not snobby or elitist about biking and made me feel completely at home.
I ended up leaving with a beautiful Trek bike and I felt like a kid again! I’m so excited to start riding. They put everything on the bike for me and even showed me how to put it on the rack on my car. Everyone is so nice and helpful here. Thanks Mark and crew!
I bought a helmet and the lady up front was very helpful.
Phat Tire Bicycle Shop is all about Customer service and making sure you are taken care of. Their expertise and knowledge of all bicycle products allow for a personalized experience of getting exactly what you need.
Lots of outlets in Oklahoma & Arkansas..Have owned 3 DS4 Hybrid Trek bikes..
Friendly knowledgeable staff. Good prices
Always 1st class service at Phat Tire in downtown Tulsa.
The staff is very friendly and knowledgeable and a great selection of bikes and accessories. Phat Tire is my go to shop in Norman.
Great customer service from people who ride bikes and relate!
Service was good but customer service needs work I purchased a $75 seat for my bike my bike had a small case attached to the bike that the employee took off and after installing the seat he handed me my tool case and told me to put the case back on the bike at that very moment I was looking for a few dollars to give him for a tip did not leave a tip again service was good. Thanks
Staff is always friendly and helpful. Phat Tire is a great bike store!
Ezra and his colleague are helpful, knowledgeable, down to earth and trustworthy!
Rental transaction went smoothly as did getting my father’s questions answered about trade-in and new bike purchase. Thank you!
They have high quality bikes, lots of gear, and fantastic service! I feel confident they can help me repair and maintain my bike. They do full suspension service. They have been far superior to my previous bike shops and I have been riding a long time!!!
Dan is the man! Excellent customer service!
Even being from out of town, they treated me like a local regular. This day and age customer service may be absent at most places but not here!
Nice shop. Nice location.
I got some great glasses for a good price. Helpful staff. Quick service. Good selection of products.
Incredible service and very knowledgeable. I always feel like a friend to the shop.
Great service!
Carson and the team were amazing. Very inclusive and made me instantly feel like family
Great service!
We were in Bentonville from out of town and my son had a hard bike crash on the first morning here. We stopped by the shop to see if they could true his front tire or replace it. They were super friendly and knowledgeable. Ben got the bike back in good shape and we were back on the trails after lunch! Very helpful and answered all of our questions, even swapped crash stories and scars!
Everyone at this location rocks!
Everyone is always super friendly when I'm here, and this shop has turned around midday repairs when I needed them to keep my ride rolling! I make it a point to stop in every time I visit Bentonville.
the entire staff was professional and very helpful. i needed a tune up on my road bike and i also needed to ship it to DC. they helped with the entire process.